GP surgery in Birmingham
Druid Group - Emc Surgery
2a Cavendish Road, Edgbaston, Birmingham, B16 0HZ
Scores 32 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone52
- Easy to contact online24
- Good experience of getting in touch36
- Did not wait too long for the appointment24
Quality of care 34
- Patients rate the surgery as good34
- Patients got what they needed36
- Doctors and nurses listen27
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets37
- Children vaccinated on time26
What patients say
105 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
74%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 79% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 70% |
| Easy to contact via website | 46% | 58% | 61% |
| Easy to contact via NHS App | 50% | 54% | 53% |
| Reception staff helpful | 83% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 35% |
| Sees preferred clinician | 44% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 83% |
| Next steps within 2 days | 98% | 93% | 88% |
| Good experience of contacting | 71% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 62% |
| Waiting time was about right | 62% | 69% | 58% |
| Remote appointment | 20% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 85% |
| Treated with care and concern | 86% | 86% | 82% |
| Considered mental wellbeing | 77% | 75% | 75% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 93% | 92% | 92% |
| Needs were met | 89% | 90% | 94% |
| Overall | |||
| Overall experience good | 74% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 61% |
| Supported by local services | 60% | 70% | 49% |
| Discussed managing condition | 41% | 43% | 41% |
| Agreed a care plan | 58% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 12:30pm 3pm to 6pm |
| Tuesday | 9am to 12:30pm 3pm to 6pm |
| Wednesday | 9am to 12:30pm |
| Thursday | 9am to 12:30pm 3pm to 6pm |
| Friday | 9am to 12:30pm 3pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 June 2020. Bank holidays may differ.
- Address
- 2a Cavendish Road, Edgbaston, Birmingham, B16 0HZ
- Phone
- 0121 455 6170
- Website
- www.druidgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Birmingham East Central PCN (a group of local surgeries that share services)
- NHS code
- M85706 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Belchers Lane Surgery
- 197 Belchers Lane, Birmingham, B9 5RT
- Glebe Farm Road Surgery
- 37-41 Glebe Farm Road, Birmingham, B33 9LY
- Hobmoor Road Surgery
- 533 Hob Moor Road, Yardley, Birmingham, B25 8TH · 01217 832181
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.7% | 15.2% |
| Diabetes | 12.5% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 21.2% | 13.9% |
| Smoking | 16.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Druid Group - Emc Surgerythis surgery | – | 32 | 63% | 74% | Yes |
| City Road Medical CentreBirmingham, B18 4HL | 0.1 mile | 35 | 75% | 70% | Yes |
| Rotton Park Medical CentreBirmingham, B16 0LU | 0.3 miles | 76 | 72% | 88% | Yes |
| Dr Kulshrestha Family PracticeBirmingham, B18 7AL | 0.3 miles | 94 | 91% | 97% | Yes |
| Cavendish Medical PracticeBirmingham, B18 7AL | 0.3 miles | 14 | 42% | 78% | Yes |
| Summerfield Group PracticeBirmingham, B18 7AL | 0.3 miles | 61 | 71% | 85% | Yes |
| Heath Street Health CentreBirmingham, B18 7AL | 0.3 miles | 40 | 62% | 79% | Yes |
| Cape Hill Medical CentreSmethwick, B66 3NR | 0.5 miles | 10 | 33% | 65% | Yes |
| Norvic Family PracticeSmethwick, B66 3PZ | 0.7 miles | 4 | 36% | 66% | Yes |
| Broadway Health CentreBirmingham, B18 7BA | 0.9 miles | 62 | 70% | 80% | Yes |
Rotton Park Medical Centre is 0.3 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Druid Group - Emc Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Druid Group - Emc Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 455 6170.
How do patients rate Druid Group - Emc Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at Druid Group - Emc Surgery said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Druid Group - Emc Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Druid Group - Emc Surgery as Good at its last published inspection (report published 27 July 2026).
What are the opening times of Druid Group - Emc Surgery?
Reception is open Monday 9am to 12:30pm 3pm to 6pm, Tuesday 9am to 12:30pm 3pm to 6pm, Wednesday 9am to 12:30pm, Thursday 9am to 12:30pm 3pm to 6pm, Friday 9am to 12:30pm 3pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 June 2020. Bank holidays may differ.
How do I contact Druid Group - Emc Surgery?
Call 0121 455 6170 or visit its website, www.druidgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2a Cavendish Road, Edgbaston, Birmingham, B16 0HZ.
Does Druid Group - Emc Surgery have a branch surgery?
Yes. Druid Group - Emc Surgery also runs Belchers Lane Surgery (197 Belchers Lane, Birmingham, B9 5RT) and Glebe Farm Road Surgery (37-41 Glebe Farm Road, Birmingham, B33 9LY) and Hobmoor Road Surgery (533 Hob Moor Road, Yardley, Birmingham, B25 8TH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Druid Group - Emc Surgery?
Around 14,223 patients are registered (January 2025). The surgery is part of Birmingham East Central PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.