GP surgery in Birmingham
City Road Medical Centre
276 Dudley Road, Birmingham, B18 4HL
Scores 35 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone74
- Easy to contact online62
- Good experience of getting in touch43
- Did not wait too long for the appointment30
Quality of care 18
- Patients rate the surgery as good22
- Patients got what they needed16
- Doctors and nurses listen5
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets60
- Children vaccinated on time37
What patients say
70 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
70%
say their experience is good
below the England average (77%)
-5
change since last year
2025: 75% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 75% |
| Easy to contact via website | 63% | 58% | 50% |
| Easy to contact via NHS App | 58% | 54% | 58% |
| Reception staff helpful | 80% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 35% |
| Sees preferred clinician | 47% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 77% |
| Next steps within 2 days | 92% | 93% | 93% |
| Good experience of contacting | 73% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 55% |
| Waiting time was about right | 64% | 69% | 69% |
| Remote appointment | 38% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 80% |
| Treated with care and concern | 75% | 86% | 78% |
| Considered mental wellbeing | 68% | 75% | 76% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 86% | 93% | 88% |
| Involved in decisions | 90% | 92% | 88% |
| Needs were met | 85% | 90% | 82% |
| Overall | |||
| Overall experience good | 70% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 61% |
| Supported by local services | 60% | 70% | 50% |
| Discussed managing condition | 49% | 43% | 51% |
| Agreed a care plan | 43% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 70 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 December 2024. Bank holidays may differ.
- Address
- 276 Dudley Road, Birmingham, B18 4HL
- Phone
- 0121 456 3322
- Website
- www.cityroadmedicalcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- People's Health Partnership PCN (a group of local surgeries that share services)
- NHS code
- M85684 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Step-free access at entrances and exits
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.4% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 2.4% | 6.6% |
| COPD | 0.2% | 1.9% |
| Coronary heart disease | 0.7% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 93% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| City Road Medical Centrethis surgery | – | 35 | 75% | 70% | Yes |
| Druid Group - Emc SurgeryBirmingham, B16 0HZ | 0.1 mile | 32 | 63% | 74% | Yes |
| Dr Kulshrestha Family PracticeBirmingham, B18 7AL | 0.2 miles | 94 | 91% | 97% | Yes |
| Cavendish Medical PracticeBirmingham, B18 7AL | 0.2 miles | 14 | 42% | 78% | Yes |
| Summerfield Group PracticeBirmingham, B18 7AL | 0.2 miles | 61 | 71% | 85% | Yes |
| Heath Street Health CentreBirmingham, B18 7AL | 0.2 miles | 40 | 62% | 79% | Yes |
| Rotton Park Medical CentreBirmingham, B16 0LU | 0.4 miles | 76 | 72% | 88% | Yes |
| Cape Hill Medical CentreSmethwick, B66 3NR | 0.5 miles | 10 | 33% | 65% | Yes |
| Norvic Family PracticeSmethwick, B66 3PZ | 0.8 miles | 4 | 36% | 66% | Yes |
| Broadway Health CentreBirmingham, B18 7BA | 0.8 miles | 62 | 70% | 80% | Yes |
Dr Kulshrestha Family Practice is 0.2 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is City Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), City Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 456 3322.
How do patients rate City Road Medical Centre?
In the 2026 NHS GP Patient Survey, 70% of patients at City Road Medical Centre said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for City Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated City Road Medical Centre as Good at its last published inspection (report published 6 October 2023).
What are the opening times of City Road Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 December 2024. Bank holidays may differ.
How do I contact City Road Medical Centre?
Call 0121 456 3322 or visit its website, www.cityroadmedicalcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is 276 Dudley Road, Birmingham, B18 4HL.
How many patients are registered at City Road Medical Centre?
Around 4,045 patients are registered (January 2025). The surgery is part of People's Health Partnership PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.