GP surgery in Feltham
Carlton Surgery
112 Hounslow Road, Feltham, TW14 0AX
Scores 36 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone69
- Easy to contact online18
- Good experience of getting in touch43
- Did not wait too long for the appointment16
Quality of care 37
- Patients rate the surgery as good43
- Patients got what they needed66
- Doctors and nurses listen42
- Patients trust the staff48
- Inspection rating (Requires improvement)2
- Health checks and screening done74
- Meets NHS clinical targets6
- Children vaccinated on time46
What patients say
105 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-4
change since last year
2025: 81% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 58% |
| Easy to contact via website | 42% | 58% | 34% |
| Easy to contact via NHS App | 59% | 54% | 47% |
| Reception staff helpful | 90% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 30% |
| Sees preferred clinician | 30% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 73% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 73% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 78% |
| Waiting time was about right | 57% | 69% | 56% |
| Remote appointment | 25% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Considered mental wellbeing | 78% | 75% | 74% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 93% | 93% | 91% |
| Involved in decisions | 89% | 92% | 92% |
| Needs were met | 93% | 90% | 85% |
| Overall | |||
| Overall experience good | 77% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 72% |
| Supported by local services | 79% | 70% | 68% |
| Discussed managing condition | 51% | 43% | 50% |
| Agreed a care plan | 67% | 46% | 66% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 7pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 October 2024. Bank holidays may differ.
- Address
- 112 Hounslow Road, Feltham, TW14 0AX
- Phone
- 020 8890 3930
- [email protected]
- Website
- www.carltonsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Feltham and Bedfont PCN (a group of local surgeries that share services)
- NHS code
- E85024 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 5 September 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Carlton Surgerythis surgery | – | 36 | 72% | 77% | Yes |
| Gill Medical PracticeFeltham, TW14 0AB | 0.1 mile | 23 | 58% | 73% | Yes |
| Clifford House Medical CentreFeltham, TW13 5AD | 0.4 miles | 65 | 83% | 81% | Yes |
| St Davids PracticeFeltham, TW13 4GU | 0.5 miles | 26 | 61% | 68% | Yes |
| The Practice FelthamFeltham, TW13 4GU | 0.6 miles | 50 | 76% | 82% | Yes |
| Queens Park Medical PracticeFeltham, TW13 4GU | 0.6 miles | 8 | 51% | 62% | Yes |
| Pentelow PracticeFeltham, TW14 9EF | 0.6 miles | 42 | 65% | 79% | Yes |
| Little Park SurgeryFeltham, TW13 5JG | 1.0 miles | 41 | 64% | 78% | Yes |
| Greenbrook BedfontFeltham, TW14 8AG | 1.1 miles | 56 | 79% | 84% | Yes |
| Mount Medical CentreFeltham, TW13 6AJ | 1.1 miles | 74 | 81% | 86% | Yes |
Clifford House Medical Centre is 0.4 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Carlton Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Carlton Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8890 3930.
How do patients rate Carlton Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Carlton Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Carlton Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Carlton Surgery as Requires improvement at its last published inspection (report published 5 September 2024).
What are the opening times of Carlton Surgery?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 7pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 October 2024. Bank holidays may differ.
How do I contact Carlton Surgery?
Call 020 8890 3930 or visit its website, www.carltonsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 112 Hounslow Road, Feltham, TW14 0AX.
How many patients are registered at Carlton Surgery?
Around 5,261 patients are registered (January 2025). The surgery is part of Feltham and Bedfont PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.