GP surgery in Feltham
The Practice Feltham
Feltham Health Centre, 3rd Floor, High Street, Feltham, TW13 4GU
Scores 50 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone75
- Easy to contact online53
- Good experience of getting in touch64
- Did not wait too long for the appointment21
Quality of care 42
- Patients rate the surgery as good59
- Patients got what they needed46
- Doctors and nurses listen31
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets4
- Children vaccinated on time5
What patients say
101 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 80% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 62% |
| Easy to contact via website | 60% | 58% | 59% |
| Easy to contact via NHS App | 65% | 54% | 50% |
| Reception staff helpful | 87% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 47% |
| Sees preferred clinician | 38% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 77% |
| Next steps within 2 days | 95% | 93% | 82% |
| Good experience of contacting | 80% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 60% |
| Waiting time was about right | 60% | 69% | 53% |
| Remote appointment | 23% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 82% |
| Treated with care and concern | 81% | 86% | 85% |
| Considered mental wellbeing | 72% | 75% | 74% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 92% | 92% | 86% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 82% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 78% |
| Supported by local services | 66% | 70% | 75% |
| Discussed managing condition | 55% | 43% | 45% |
| Agreed a care plan | 48% | 46% | 82% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 4pm |
| Sunday | Closed |
Confirmed by the surgery on 5 August 2025. Bank holidays may differ.
- Address
- Feltham Health Centre, 3rd Floor, High Street, Feltham, TW13 4GU
- Phone
- 020 8104 0840
- [email protected]
- Website
- hmchealthfeltham.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Feltham and Bedfont PCN (a group of local surgeries that share services)
- NHS code
- Y02672 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.5% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 2.5% | 6.6% |
| COPD | 0.3% | 1.9% |
| Coronary heart disease | 0.8% | 3.0% |
| Depression | 3.5% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 50% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 73% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Practice Felthamthis surgery | – | 50 | 76% | 82% | Yes |
| Queens Park Medical PracticeFeltham, TW13 4GU | under 0.1 miles | 8 | 51% | 62% | Yes |
| St Davids PracticeFeltham, TW13 4GU | under 0.1 miles | 26 | 61% | 68% | Yes |
| Clifford House Medical CentreFeltham, TW13 5AD | 0.2 miles | 65 | 83% | 81% | Yes |
| Gill Medical PracticeFeltham, TW14 0AB | 0.4 miles | 23 | 58% | 73% | Yes |
| Carlton SurgeryFeltham, TW14 0AX | 0.6 miles | 36 | 72% | 77% | Yes |
| Pentelow PracticeFeltham, TW14 9EF | 0.7 miles | 42 | 65% | 79% | Yes |
| Greenbrook BedfontFeltham, TW14 8AG | 0.9 miles | 56 | 79% | 84% | Yes |
| Grove Village Medical CentreFeltham, TW14 8SN | 0.9 miles | 21 | 65% | 66% | Yes |
| Little Park SurgeryFeltham, TW13 5JG | 1.0 miles | 41 | 64% | 78% | Yes |
Clifford House Medical Centre is 0.2 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Practice Feltham taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Practice Feltham was taking on new patients. You can register online through the NHS website or call the surgery on 020 8104 0840.
How do patients rate The Practice Feltham?
In the 2026 NHS GP Patient Survey, 82% of patients at The Practice Feltham said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Practice Feltham?
The Care Quality Commission, which inspects GP surgeries in England, rated The Practice Feltham as Good at its last published inspection (report published 29 April 2025).
What are the opening times of The Practice Feltham?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to 4pm, Sunday closed. The surgery last confirmed these times on 5 August 2025. Bank holidays may differ.
How do I contact The Practice Feltham?
Call 020 8104 0840 or visit its website, hmchealthfeltham.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Feltham Health Centre, 3rd Floor, High Street, Feltham, TW13 4GU.
How many patients are registered at The Practice Feltham?
Around 13,468 patients are registered (January 2025). The surgery is part of Feltham and Bedfont PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.