GP surgery in Feltham
Gill Medical Practice
32 Harlington Road East, Feltham, TW14 0AB
Scores 23 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone42
- Easy to contact online14
- Good experience of getting in touch46
- Did not wait too long for the appointment12
Quality of care 20
- Patients rate the surgery as good29
- Patients got what they needed18
- Doctors and nurses listen23
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets48
- Children vaccinated on time39
What patients say
84 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 74% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 60% |
| Easy to contact via website | 40% | 58% | 58% |
| Easy to contact via NHS App | 39% | 54% | 44% |
| Reception staff helpful | 82% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 48% |
| Sees preferred clinician | 45% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 71% |
| Next steps within 2 days | 89% | 93% | 83% |
| Good experience of contacting | 74% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 60% |
| Waiting time was about right | 55% | 69% | 45% |
| Remote appointment | 26% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 85% |
| Treated with care and concern | 82% | 86% | 84% |
| Considered mental wellbeing | 78% | 75% | 79% |
| Had all the information needed | 90% | 92% | 94% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 88% | 92% | 97% |
| Needs were met | 86% | 90% | 91% |
| Overall | |||
| Overall experience good | 73% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 69% |
| Supported by local services | 57% | 70% | 44% |
| Discussed managing condition | 42% | 43% | 43% |
| Agreed a care plan | 68% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 7pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 January 2018. Bank holidays may differ.
- Address
- 32 Harlington Road East, Feltham, TW14 0AB
- Phone
- 020 8630 1880
- Website
- www.gillmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Feltham and Bedfont PCN (a group of local surgeries that share services)
- NHS code
- E85708 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.5% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 7.5% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 13.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 46% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gill Medical Practicethis surgery | – | 23 | 58% | 73% | Yes |
| Carlton SurgeryFeltham, TW14 0AX | 0.1 mile | 36 | 72% | 77% | Yes |
| Clifford House Medical CentreFeltham, TW13 5AD | 0.3 miles | 65 | 83% | 81% | Yes |
| St Davids PracticeFeltham, TW13 4GU | 0.4 miles | 26 | 61% | 68% | Yes |
| Queens Park Medical PracticeFeltham, TW13 4GU | 0.4 miles | 8 | 51% | 62% | Yes |
| The Practice FelthamFeltham, TW13 4GU | 0.4 miles | 50 | 76% | 82% | Yes |
| Pentelow PracticeFeltham, TW14 9EF | 0.6 miles | 42 | 65% | 79% | Yes |
| Little Park SurgeryFeltham, TW13 5JG | 1.0 miles | 41 | 64% | 78% | Yes |
| Greenbrook BedfontFeltham, TW14 8AG | 1.1 miles | 56 | 79% | 84% | Yes |
| Mount Medical CentreFeltham, TW13 6AJ | 1.1 miles | 74 | 81% | 86% | Yes |
Carlton Surgery is 0.1 mile away, scores 36 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gill Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gill Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8630 1880.
How do patients rate Gill Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Gill Medical Practice said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Gill Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Gill Medical Practice as Good at its last published inspection (report published 21 January 2016).
What are the opening times of Gill Medical Practice?
Reception is open Monday 8:30am to 7pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 January 2018. Bank holidays may differ.
How do I contact Gill Medical Practice?
Call 020 8630 1880 or visit its website, www.gillmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 32 Harlington Road East, Feltham, TW14 0AB.
How many patients are registered at Gill Medical Practice?
Around 7,937 patients are registered (January 2025). The surgery is part of Feltham and Bedfont PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.