GP surgery in Andover
Charlton Hill Surgery
Charlton Road, Andover, SP10 3JY
Scores 75 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone78
- Easy to contact online76
- Good experience of getting in touch88
- Did not wait too long for the appointment23
Quality of care 81
- Patients rate the surgery as good80
- Patients got what they needed54
- Doctors and nurses listen84
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets92
- Children vaccinated on time87
What patients say
114 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 90% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 73% |
| Easy to contact via website | 69% | 58% | 61% |
| Easy to contact via NHS App | 72% | 54% | 77% |
| Reception staff helpful | 91% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 48% |
| Sees preferred clinician | 46% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 97% |
| Next steps within 2 days | 93% | 93% | 98% |
| Good experience of contacting | 89% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 64% |
| Waiting time was about right | 61% | 69% | 66% |
| Remote appointment | 20% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 93% |
| Treated with care and concern | 91% | 86% | 94% |
| Considered mental wellbeing | 83% | 75% | 86% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 92% | 90% | 93% |
| Overall | |||
| Overall experience good | 88% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 93% |
| Supported by local services | 82% | 70% | 76% |
| Discussed managing condition | 52% | 43% | 50% |
| Agreed a care plan | 48% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- Charlton Road, Andover, SP10 3JY
- Phone
- 01264 337979
- [email protected]
- Website
- www.charltonhillsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Andover PCN (a group of local surgeries that share services)
- NHS code
- J82025 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Enham Surgery
- The White House, 1 Newbury Road, Enham Alamein, Andover, SP11 6HG · 01264 365123
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 15 December 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 15.6% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 11.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Charlton Hill Surgerythis surgery | – | 75 | 78% | 88% | Yes |
| The Andover Health Centre Medical PracticeAndover, SP10 3LD | 0.1 mile | 48 | 47% | 82% | Yes |
| St Mary's SurgeryAndover, SP10 1DP | 0.7 miles | 88 | 89% | 94% | Yes |
| Adelaide Medical CentreAndover, SP10 1HA | 0.9 miles | 94 | 84% | 94% | Yes |
| Shepherds Spring Medical CentreAndover, SP10 5DE | 1.2 miles | 22 | 59% | 66% | Yes |
| Castle PracticeAndover, SP11 9RA | 6.1 miles | 71 | 68% | 86% | Yes |
| Whitchurch SurgeryWhitchurch, RG28 7AE | 6.7 miles | 74 | 80% | 85% | Yes |
| Stockbridge SurgeryStockbridge, SO20 6HG | 7.0 miles | 94 | 90% | 95% | Yes |
| Gratton SurgeryWinchester, SO21 3LE | 8.0 miles | 91 | 79% | 96% | Yes |
| Friarsgate PracticeWinchester, SO22 6EL | 11.8 miles | 70 | 71% | 90% | Yes |
St Mary's Surgery is 0.7 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Charlton Hill Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Charlton Hill Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01264 337979.
How do patients rate Charlton Hill Surgery?
In the 2026 NHS GP Patient Survey, 88% of patients at Charlton Hill Surgery said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Charlton Hill Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Charlton Hill Surgery as Good at its last published inspection (report published 15 December 2017).
What are the opening times of Charlton Hill Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact Charlton Hill Surgery?
Call 01264 337979 or visit its website, www.charltonhillsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Charlton Road, Andover, SP10 3JY.
Does Charlton Hill Surgery have a branch surgery?
Yes. Charlton Hill Surgery also runs Enham Surgery (The White House, 1 Newbury Road, Enham Alamein, Andover, SP11 6HG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Charlton Hill Surgery?
Around 15,462 patients are registered (January 2025). The surgery is part of Andover PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.