GP surgery in Runcorn
Castlefields Health Centre
The Village Square, Castlefields, Runcorn, WA7 2ST
Scores 65 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone63
- Easy to contact online67
- Good experience of getting in touch73
- Did not wait too long for the appointment55
Quality of care 59
- Patients rate the surgery as good63
- Patients got what they needed41
- Doctors and nurses listen31
- Patients trust the staff69
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets61
- Children vaccinated on time51
What patients say
103 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 87% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 57% |
| Easy to contact via website | 65% | 58% | 69% |
| Easy to contact via NHS App | 70% | 54% | 53% |
| Reception staff helpful | 93% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 27% |
| Sees preferred clinician | 31% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 89% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 83% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 67% |
| Waiting time was about right | 73% | 69% | 72% |
| Remote appointment | 39% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 92% |
| Treated with care and concern | 86% | 86% | 91% |
| Considered mental wellbeing | 74% | 75% | 75% |
| Had all the information needed | 88% | 92% | 95% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 86% | 92% | 96% |
| Needs were met | 90% | 90% | 93% |
| Overall | |||
| Overall experience good | 83% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 71% |
| Supported by local services | 77% | 70% | 77% |
| Discussed managing condition | 30% | 43% | 41% |
| Agreed a care plan | 66% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 October 2024. Bank holidays may differ.
- Address
- The Village Square, Castlefields, Runcorn, WA7 2ST
- Phone
- 01928 566671
- [email protected]
- Website
- www.castlefieldshealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Runcorn PCN (a group of local surgeries that share services)
- NHS code
- N81019 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 9.9% | 7.9% |
| Asthma | 9.7% | 6.6% |
| COPD | 4.0% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 20.6% | 14.3% |
| Obesity | 20.9% | 13.9% |
| Smoking | 18.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castlefields Health Centrethis surgery | – | 65 | 69% | 83% | Yes |
| Weaver Vale PracticeRuncorn, WA7 2UT | 0.9 miles | 26 | 48% | 67% | Yes |
| Brookvale PracticeRuncorn, WA7 2UT | 0.9 miles | 48 | 60% | 79% | Yes |
| MurdishawRuncorn, WA7 6ES | 1.6 miles | 13 | 32% | 59% | Yes |
| Grove House PracticeRuncorn, WA7 1AB | 1.7 miles | 14 | 45% | 72% | Yes |
| Tower House PracticeRuncorn, WA7 1AB | 1.7 miles | 22 | 45% | 66% | Yes |
| Newtown SurgeryWidnes, WA8 7GD | 2.4 miles | 8 | 44% | 65% | Yes |
| Oaks Place SurgeryWidnes, WA8 7GD | 2.4 miles | 47 | 73% | 72% | Yes |
| Peelhouse Medical PlazaWidnes, WA8 6TN | 2.6 miles | 9 | 29% | 67% | Yes |
| Bevan Group PracticeWidnes, WA8 6TR | 3.1 miles | 24 | 28% | 75% | Yes |
Common questions
Is Castlefields Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castlefields Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01928 566671.
How do patients rate Castlefields Health Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at Castlefields Health Centre said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Castlefields Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Castlefields Health Centre as Good at its last published inspection (report published 14 November 2016).
What are the opening times of Castlefields Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 October 2024. Bank holidays may differ.
How do I contact Castlefields Health Centre?
Call 01928 566671 or visit its website, www.castlefieldshealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Village Square, Castlefields, Runcorn, WA7 2ST.
How many patients are registered at Castlefields Health Centre?
Around 14,968 patients are registered (January 2025). The surgery is part of Runcorn PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.