GP surgery in Runcorn
Weaver Vale Practice
Hospital Way, Runcorn, WA7 2UT
Scores 26 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone25
- Easy to contact online7
- Good experience of getting in touch48
- Did not wait too long for the appointment47
Quality of care 19
- Patients rate the surgery as good16
- Patients got what they needed20
- Doctors and nurses listen57
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done33
- Meets NHS clinical targets38
- Children vaccinated on time34
What patients say
111 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 80% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 48% |
| Easy to contact via website | 33% | 58% | 33% |
| Easy to contact via NHS App | 57% | 54% | 41% |
| Reception staff helpful | 81% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 34% |
| Sees preferred clinician | 18% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 83% |
| Next steps within 2 days | 99% | 93% | 96% |
| Good experience of contacting | 75% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 51% |
| Waiting time was about right | 71% | 69% | 51% |
| Remote appointment | 19% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 92% |
| Treated with care and concern | 79% | 86% | 89% |
| Considered mental wellbeing | 78% | 75% | 75% |
| Had all the information needed | 81% | 92% | 93% |
| Confidence and trust | 91% | 93% | 96% |
| Involved in decisions | 83% | 92% | 91% |
| Needs were met | 86% | 90% | 85% |
| Overall | |||
| Overall experience good | 67% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 76% |
| Supported by local services | 54% | 70% | 69% |
| Discussed managing condition | 37% | 43% | 53% |
| Agreed a care plan | 29% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2024. Bank holidays may differ.
- Address
- Hospital Way, Runcorn, WA7 2UT
- Phone
- 01928 711911
- [email protected]
- Website
- www.mysurgerywebsite.co.uk/index.aspx?p=n81054
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Runcorn PCN (a group of local surgeries that share services)
- NHS code
- N81054 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Parent and baby room
- Parent and child parking spaces
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 20.0% | 14.3% |
| Obesity | 18.3% | 13.9% |
| Smoking | 17.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Weaver Vale Practicethis surgery | – | 26 | 48% | 67% | Yes |
| Brookvale PracticeRuncorn, WA7 2UT | under 0.1 miles | 48 | 60% | 79% | Yes |
| Castlefields Health CentreRuncorn, WA7 2ST | 0.9 miles | 65 | 69% | 83% | Yes |
| MurdishawRuncorn, WA7 6ES | 1.4 miles | 13 | 32% | 59% | Yes |
| Grove House PracticeRuncorn, WA7 1AB | 1.8 miles | 14 | 45% | 72% | Yes |
| Tower House PracticeRuncorn, WA7 1AB | 1.8 miles | 22 | 45% | 66% | Yes |
| Princeway SurgeriesFrodsham, WA6 6RX | 2.6 miles | 77 | 72% | 89% | Yes |
| Newtown SurgeryWidnes, WA8 7GD | 3.0 miles | 8 | 44% | 65% | Yes |
| Oaks Place SurgeryWidnes, WA8 7GD | 3.0 miles | 47 | 73% | 72% | Yes |
| Peelhouse Medical PlazaWidnes, WA8 6TN | 3.4 miles | 9 | 29% | 67% | Yes |
Brookvale Practice is under 0.1 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Weaver Vale Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Weaver Vale Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01928 711911.
How do patients rate Weaver Vale Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at Weaver Vale Practice said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Weaver Vale Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Weaver Vale Practice as Good at its last published inspection (report published 22 September 2016).
What are the opening times of Weaver Vale Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 7am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2024. Bank holidays may differ.
How do I contact Weaver Vale Practice?
Call 01928 711911 or visit its website, www.mysurgerywebsite.co.uk/index.aspx?p=n81054. You can also book and order repeat prescriptions in the NHS App. The address is Hospital Way, Runcorn, WA7 2UT.
How many patients are registered at Weaver Vale Practice?
Around 8,997 patients are registered (January 2025). The surgery is part of Runcorn PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.