GP surgery in Otley
Chevin Medical Practice
3 Bridge Street, Otley, LS21 1BQ
Scores 57 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone25
- Easy to contact online66
- Good experience of getting in touch51
- Did not wait too long for the appointment57
Quality of care 70
- Patients rate the surgery as good56
- Patients got what they needed45
- Doctors and nurses listen72
- Patients trust the staff63
- Inspection rating (Good)50
- Health checks and screening done88
- Meets NHS clinical targets78
- Children vaccinated on time86
What patients say
103 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 86% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 47% |
| Easy to contact via website | 65% | 58% | 52% |
| Easy to contact via NHS App | 58% | 54% | 54% |
| Reception staff helpful | 93% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 20% |
| Sees preferred clinician | 39% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 94% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 76% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 56% |
| Waiting time was about right | 74% | 69% | 66% |
| Remote appointment | 13% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 93% |
| Treated with care and concern | 89% | 86% | 89% |
| Considered mental wellbeing | 72% | 75% | 67% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 91% | 90% | 93% |
| Overall | |||
| Overall experience good | 81% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 85% |
| Supported by local services | 84% | 70% | 81% |
| Discussed managing condition | 44% | 43% | 30% |
| Agreed a care plan | 41% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 January 2026. Bank holidays may differ.
- Address
- 3 Bridge Street, Otley, LS21 1BQ
- Phone
- 01943 858300
- [email protected]
- Website
- www.chevinmedicalpractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Otley PCN (a group of local surgeries that share services)
- NHS code
- B86032 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bramhope Health Centre
- Bramhope Medical Centre, Tredgold Crescent, Bramhope, Leeds, LS16 9BR · 0113 2303200
- Charles Street Surgery
- Charles Street, Otley, LS21 1BJ · 01943 466124
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.3% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 12.8% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 7.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 82% | 67% |
| Cervical screening, women 50-64 | 88% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chevin Medical Practicethis surgery | – | 57 | 48% | 81% | Yes |
| Westgate SurgeryOtley, LS21 3HD | 0.3 miles | 86 | 68% | 87% | Yes |
| Grange Park SurgeryIlkley, LS29 7HG | 2.3 miles | 79 | 75% | 87% | Yes |
| Park Road & MenstonLeeds, LS20 8AR | 2.5 miles | 89 | 91% | 87% | Yes |
| Aire Valley SurgeryLeeds, LS19 7JN | 2.8 miles | 68 | 52% | 88% | Yes |
| Aireborough Family PracticeLeeds, LS19 7JN | 2.8 miles | 39 | 70% | 74% | Yes |
| Guiseley and Yeadon Medical PracticeLeeds, LS19 7PS | 2.9 miles | 16 | 31% | 66% | Yes |
| Baildon Medical PracticeShipley, BD17 5NH | 4.8 miles | 98 | 93% | 94% | Yes |
| Highfield SurgeryLeeds, LS16 7RX | 5.0 miles | 80 | 80% | 85% | Yes |
| Ilkley & Wharfedale Medical PracticeIlkley, LS29 8TQ | 5.1 miles | 71 | 90% | 83% | Yes |
Westgate Surgery is 0.3 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chevin Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chevin Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01943 858300.
How do patients rate Chevin Medical Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at Chevin Medical Practice said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Chevin Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Chevin Medical Practice as Good at its last published inspection (report published 14 November 2022).
What are the opening times of Chevin Medical Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 January 2026. Bank holidays may differ.
How do I contact Chevin Medical Practice?
Call 01943 858300 or visit its website, www.chevinmedicalpractice.com. You can also book and order repeat prescriptions in the NHS App. The address is 3 Bridge Street, Otley, LS21 1BQ.
Does Chevin Medical Practice have a branch surgery?
Yes. Chevin Medical Practice also runs Bramhope Health Centre (Bramhope Medical Centre, Tredgold Crescent, Bramhope, Leeds, LS16 9BR) and Charles Street Surgery (Charles Street, Otley, LS21 1BJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Chevin Medical Practice?
Around 18,839 patients are registered (January 2025). The surgery is part of Otley PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.