GP surgery in High Wycombe
Chiltern House Medical Centre
45-47 Temple End, High Wycombe, HP13 5DN
Scores 22 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone40
- Easy to contact online28
- Good experience of getting in touch14
- Did not wait too long for the appointment45
Quality of care 18
- Patients rate the surgery as good21
- Patients got what they needed22
- Doctors and nurses listen44
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done23
- Meets NHS clinical targets29
- Children vaccinated on time12
What patients say
108 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
70%
say their experience is good
below the England average (77%)
0
change since last year
2025: 70% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 42% |
| Easy to contact via website | 48% | 58% | 51% |
| Easy to contact via NHS App | 47% | 54% | 46% |
| Reception staff helpful | 78% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 23% |
| Sees preferred clinician | 25% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 70% |
| Next steps within 2 days | 93% | 93% | 84% |
| Good experience of contacting | 61% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 50% |
| Waiting time was about right | 70% | 69% | 65% |
| Remote appointment | 52% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 82% |
| Treated with care and concern | 86% | 86% | 77% |
| Considered mental wellbeing | 73% | 75% | 63% |
| Had all the information needed | 86% | 92% | 87% |
| Confidence and trust | 92% | 93% | 89% |
| Involved in decisions | 94% | 92% | 84% |
| Needs were met | 86% | 90% | 89% |
| Overall | |||
| Overall experience good | 70% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 60% |
| Supported by local services | 56% | 70% | 67% |
| Discussed managing condition | 27% | 43% | 31% |
| Agreed a care plan | 30% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 October 2025. Bank holidays may differ.
- Address
- 45-47 Temple End, High Wycombe, HP13 5DN
- Phone
- 01494 439149
- [email protected]
- Website
- www.chilternhousemedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Dashwood PCN (a group of local surgeries that share services)
- NHS code
- K82020 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Ec Bray
- Dragon Cottage, 35 Browns Road, Holmer Green, High Wycombe, HP15 6RZ · 01494 715924
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Lift
- Off-site car parking nearby
- Parent and child parking spaces
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 June 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.7% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 13.6% | 14.3% |
| Obesity | 9.6% | 13.9% |
| Smoking | 16.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chiltern House Medical Centrethis surgery | – | 22 | 56% | 70% | Yes |
| Carrington House SurgeryHigh Wycombe, HP13 6SL | 0.2 miles | 4 | 34% | 49% | Yes |
| Priory SurgeryHigh Wycombe, HP13 6SH | 0.2 miles | 5 | 35% | 57% | Yes |
| Riverside SurgeryHigh Wycombe, HP11 2RZ | 0.4 miles | 66 | 71% | 82% | Yes |
| Desborough SurgeryHigh Wycombe, HP11 2SD | 0.4 miles | 47 | 67% | 73% | Yes |
| Wye Valley SurgeryHigh Wycombe, HP11 2TT | 0.5 miles | 11 | 32% | 64% | Yes |
| Tower House SurgeryHigh Wycombe, HP12 3AF | 0.8 miles | 2 | 37% | 63% | Yes |
| Kingswood SurgeryHigh Wycombe, HP13 7UN | 1.3 miles | 11 | 33% | 65% | Yes |
| Cressex Health CentreHigh Wycombe, HP12 3PP | 1.6 miles | 19 | 39% | 67% | Yes |
| Hughenden Valley SurgeryHigh Wycombe, HP14 4LG | 1.8 miles | 41 | 46% | 77% | Yes |
Riverside Surgery is 0.4 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chiltern House Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chiltern House Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01494 439149.
How do patients rate Chiltern House Medical Centre?
In the 2026 NHS GP Patient Survey, 70% of patients at Chiltern House Medical Centre said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Chiltern House Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Chiltern House Medical Centre as Good at its last published inspection (report published 10 June 2021).
What are the opening times of Chiltern House Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 October 2025. Bank holidays may differ.
How do I contact Chiltern House Medical Centre?
Call 01494 439149 or visit its website, www.chilternhousemedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 45-47 Temple End, High Wycombe, HP13 5DN.
Does Chiltern House Medical Centre have a branch surgery?
Yes. Chiltern House Medical Centre also runs Dr Ec Bray (Dragon Cottage, 35 Browns Road, Holmer Green, High Wycombe, HP15 6RZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Chiltern House Medical Centre?
Around 6,228 patients are registered (January 2025). The surgery is part of Dashwood PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.