GP surgery in High Wycombe
Tower House Surgery
169 West Wycombe Road, High Wycombe, HP12 3AF
Scores 2 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 4
- Easy to get through on the phone11
- Easy to contact online21
- Good experience of getting in touch3
- Did not wait too long for the appointment4
Quality of care 4
- Patients rate the surgery as good10
- Patients got what they needed7
- Doctors and nurses listen6
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets13
- Children vaccinated on time48
What patients say
147 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 71% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 28% |
| Easy to contact via website | 44% | 58% | 54% |
| Easy to contact via NHS App | 30% | 54% | 44% |
| Reception staff helpful | 71% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 32% |
| Sees preferred clinician | 14% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 72% |
| Next steps within 2 days | 91% | 93% | 97% |
| Good experience of contacting | 48% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 29% | 57% | 46% |
| Waiting time was about right | 47% | 69% | 57% |
| Remote appointment | 30% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 81% |
| Treated with care and concern | 76% | 86% | 83% |
| Considered mental wellbeing | 70% | 75% | 70% |
| Had all the information needed | 87% | 92% | 89% |
| Confidence and trust | 85% | 93% | 96% |
| Involved in decisions | 83% | 92% | 91% |
| Needs were met | 82% | 90% | 94% |
| Overall | |||
| Overall experience good | 63% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 70% |
| Supported by local services | 54% | 70% | 82% |
| Discussed managing condition | 33% | 43% | 29% |
| Agreed a care plan | 22% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 147 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 7am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 June 2025. Bank holidays may differ.
- Address
- 169 West Wycombe Road, High Wycombe, HP12 3AF
- Phone
- 01494 526840
- Website
- www.towerhousesurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cygnet PCN (a group of local surgeries that share services)
- NHS code
- K82010 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.0% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 12.6% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 45% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tower House Surgerythis surgery | – | 2 | 37% | 63% | Yes |
| Riverside SurgeryHigh Wycombe, HP11 2RZ | 0.4 miles | 66 | 71% | 82% | Yes |
| Desborough SurgeryHigh Wycombe, HP11 2SD | 0.5 miles | 47 | 67% | 73% | Yes |
| Chiltern House Medical CentreHigh Wycombe, HP13 5DN | 0.8 miles | 22 | 56% | 70% | Yes |
| Carrington House SurgeryHigh Wycombe, HP13 6SL | 0.9 miles | 4 | 34% | 49% | Yes |
| Priory SurgeryHigh Wycombe, HP13 6SH | 0.9 miles | 5 | 35% | 57% | Yes |
| Wye Valley SurgeryHigh Wycombe, HP11 2TT | 1.0 miles | 11 | 32% | 64% | Yes |
| Cressex Health CentreHigh Wycombe, HP12 3PP | 1.4 miles | 19 | 39% | 67% | Yes |
| Hughenden Valley SurgeryHigh Wycombe, HP14 4LG | 1.8 miles | 41 | 46% | 77% | Yes |
| Kingswood SurgeryHigh Wycombe, HP13 7UN | 2.0 miles | 11 | 33% | 65% | Yes |
Riverside Surgery is 0.4 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tower House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tower House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01494 526840.
How do patients rate Tower House Surgery?
In the 2026 NHS GP Patient Survey, 63% of patients at Tower House Surgery said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 2 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Tower House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Tower House Surgery as Good at its last published inspection (report published 9 September 2016).
What are the opening times of Tower House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8am to 8pm, Thursday 7am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 June 2025. Bank holidays may differ.
How do I contact Tower House Surgery?
Call 01494 526840 or visit its website, www.towerhousesurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is 169 West Wycombe Road, High Wycombe, HP12 3AF.
How many patients are registered at Tower House Surgery?
Around 10,138 patients are registered (January 2025). The surgery is part of Cygnet PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.