GP surgery in Gateshead
Chopwell Primary Healthcare Centre
South Road, Chopwell, Newcastle Upon Tyne, NE17 7BU
Scores 66 out of 100, good for a GP surgery in England. 79% of patients say their experience is good and 90% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 86
- Easy to get through on the phone94
- Easy to contact online53
- Good experience of getting in touch72
- Did not wait too long for the appointment80
Quality of care 36
- Patients rate the surgery as good50
- Patients got what they needed34
- Doctors and nurses listen24
- Patients trust the staff16
- Inspection rating (Good)50
- Health checks and screening done46
- Meets NHS clinical targets48
- Children vaccinated on time50
What patients say
123 patients answered the 2026 NHS survey about this surgery.
90%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
+14
change since last year
2025: 65% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 90% | 57% | 74% |
| Easy to contact via website | 59% | 58% | 73% |
| Easy to contact via NHS App | 75% | 54% | 79% |
| Reception staff helpful | 93% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 36% |
| Sees preferred clinician | 62% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 87% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 83% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 67% |
| Waiting time was about right | 82% | 69% | 77% |
| Remote appointment | 14% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 76% |
| Treated with care and concern | 84% | 86% | 74% |
| Considered mental wellbeing | 73% | 75% | 63% |
| Had all the information needed | 93% | 92% | 82% |
| Confidence and trust | 88% | 93% | 88% |
| Involved in decisions | 93% | 92% | 85% |
| Needs were met | 89% | 90% | 81% |
| Overall | |||
| Overall experience good | 79% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 74% |
| Supported by local services | 65% | 70% | 60% |
| Discussed managing condition | 45% | 43% | 50% |
| Agreed a care plan | 37% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 9am to 1pm 2pm to 6pm |
| Tuesday | 9am to 1pm 2pm to 6pm |
| Wednesday | 9am to 1pm 2pm to 6pm |
| Thursday | 9am to 1pm |
| Friday | 9am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 October 2023. Bank holidays may differ.
- Address
- South Road, Chopwell, Newcastle Upon Tyne, NE17 7BU
- Phone
- 01207 561736
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gateshead Outer West PCN (a group of local surgeries that share services)
- NHS code
- A85024 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 May 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 17.7% | 14.3% |
| Obesity | 17.8% | 13.9% |
| Smoking | 21.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chopwell Primary Healthcare Centrethis surgery | – | 66 | 90% | 79% | Yes |
| Oakfields Health GroupNewcastle Upon Tyne, NE17 7SB | 1.1 miles | 74 | 71% | 83% | Yes |
| Cedars Medical GroupNewcastle Upon Tyne, NE16 6HU | 3.1 miles | 97 | 84% | 92% | Yes |
| Riversdale SurgeryPrudhoe, NE42 5DQ | 3.1 miles | 95 | 96% | 93% | Yes |
| The Adderlane SurgeryPrudhoe, NE42 5HR | 3.2 miles | 98 | 97% | 94% | Yes |
| Prudhoe Medical GroupPrudhoe, NE42 5PW | 3.3 miles | 90 | 73% | 91% | Yes |
| Crawcrook Medical CentreRyton, NE40 4US | 3.3 miles | 15 | 33% | 62% | Yes |
| Queens Road SurgeryConsett, DH8 0BW | 3.8 miles | 90 | 90% | 95% | Yes |
| Branch End SurgeryStocksfield, NE43 7LL | 3.8 miles | 96 | 93% | 93% | Yes |
| Leadgate SurgeryConsett, DH8 6DP | 4.1 miles | 50 | 75% | 68% | Yes |
Cedars Medical Group is 3.1 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chopwell Primary Healthcare Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chopwell Primary Healthcare Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01207 561736.
How do patients rate Chopwell Primary Healthcare Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Chopwell Primary Healthcare Centre said their overall experience was good. The England average is 77%. 90% found it easy to get through by phone (England 57%). Its GPScore is 66 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Chopwell Primary Healthcare Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Chopwell Primary Healthcare Centre as Good at its last published inspection (report published 16 May 2016).
What are the opening times of Chopwell Primary Healthcare Centre?
Reception is open Monday 9am to 1pm 2pm to 6pm, Tuesday 9am to 1pm 2pm to 6pm, Wednesday 9am to 1pm 2pm to 6pm, Thursday 9am to 1pm, Friday 9am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 October 2023. Bank holidays may differ.
How do I contact Chopwell Primary Healthcare Centre?
Call 01207 561736. You can also book and order repeat prescriptions in the NHS App. The address is South Road, Chopwell, Newcastle Upon Tyne, NE17 7BU.
How many patients are registered at Chopwell Primary Healthcare Centre?
Around 2,581 patients are registered (January 2025). The surgery is part of Gateshead Outer West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.