GP surgery in Consett
Queens Road Surgery
83 Queens Road, Consett, DH8 0BW
Scores 90 out of 100, excellent for a GP surgery in England. 95% of patients say their experience is good and 90% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone94
- Easy to contact online41
- Good experience of getting in touch96
- Did not wait too long for the appointment58
Quality of care 92
- Patients rate the surgery as good96
- Patients got what they needed58
- Doctors and nurses listen85
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done79
- Meets NHS clinical targets98
- Children vaccinated on time97
What patients say
114 patients answered the 2026 NHS survey about this surgery.
90%
find the phone easy
well above the England average (57%)
95%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 92% · 2026: 95%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 90% | 57% | 78% |
| Easy to contact via website | 55% | 58% | 74% |
| Easy to contact via NHS App | 44% | 54% | 80% |
| Reception staff helpful | 94% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 21% |
| Sees preferred clinician | 38% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 96% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 93% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 72% |
| Waiting time was about right | 74% | 69% | 92% |
| Remote appointment | 28% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 93% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 81% | 75% | 84% |
| Had all the information needed | 93% | 92% | 98% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 93% | 92% | 94% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 95% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 86% |
| Supported by local services | 74% | 70% | 80% |
| Discussed managing condition | 52% | 43% | 50% |
| Agreed a care plan | 50% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 March 2026. Bank holidays may differ.
- Address
- 83 Queens Road, Consett, DH8 0BW
- Phone
- 01207 585890
- [email protected]
- Website
- www.queensroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derwentside PCN (a group of local surgeries that share services)
- NHS code
- A83049 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery
- Consett Park Terrace, Consett, DH8 8ET · 01207 509278
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.7% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 9.0% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 19.1% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 82% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Queens Road Surgerythis surgery | – | 90 | 90% | 95% | Yes |
| Consett Medical CentreConsett, DH8 5YA | 1.3 miles | 48 | 54% | 79% | Yes |
| Leadgate SurgeryConsett, DH8 6DP | 1.6 miles | 50 | 75% | 68% | Yes |
| Oakfields Health GroupNewcastle Upon Tyne, NE17 7SB | 2.8 miles | 74 | 71% | 83% | Yes |
| Chopwell Primary Healthcare CentreNewcastle Upon Tyne, NE17 7BU | 3.8 miles | 66 | 90% | 79% | Yes |
| Drs Lambert & NGStanley, DH9 7XT | 4.3 miles | 89 | 81% | 94% | Yes |
| Annfield Plain SurgeryStanley, DH9 7TD | 4.4 miles | 100 | 98% | 95% | Yes |
| Cedars Medical GroupNewcastle Upon Tyne, NE16 6HU | 4.9 miles | 97 | 84% | 92% | Yes |
| Lanchester Medical CentreDurham, DH7 0LP | 5.3 miles | 44 | 67% | 57% | Yes |
| Tanfield View Medical GroupStanley, DH9 8AD | 5.7 miles | 81 | 67% | 85% | Yes |
Common questions
Is Queens Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Queens Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01207 585890.
How do patients rate Queens Road Surgery?
In the 2026 NHS GP Patient Survey, 95% of patients at Queens Road Surgery said their overall experience was good. The England average is 77%. 90% found it easy to get through by phone (England 57%). Its GPScore is 90 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Queens Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Queens Road Surgery as Good at its last published inspection (report published 17 June 2026).
What are the opening times of Queens Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 March 2026. Bank holidays may differ.
How do I contact Queens Road Surgery?
Call 01207 585890 or visit its website, www.queensroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 83 Queens Road, Consett, DH8 0BW.
Does Queens Road Surgery have a branch surgery?
Yes. Queens Road Surgery also runs The Surgery (Consett Park Terrace, Consett, DH8 8ET). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Queens Road Surgery?
Around 16,269 patients are registered (January 2025). The surgery is part of Derwentside PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.