GP surgery in Gateshead
Crawcrook Medical Centre
Pattinson Drive, Crawcrook, Ryton, NE40 4US
Scores 15 out of 100, poor for a GP surgery in England. 62% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone7
- Easy to contact online2
- Good experience of getting in touch16
- Did not wait too long for the appointment40
Quality of care 20
- Patients rate the surgery as good9
- Patients got what they needed35
- Doctors and nurses listen44
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done23
- Meets NHS clinical targets49
- Children vaccinated on time89
What patients say
109 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
62%
say their experience is good
well below the England average (77%)
-5
change since last year
2025: 68% · 2026: 62%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 24% |
| Easy to contact via website | 25% | 58% | 26% |
| Easy to contact via NHS App | 30% | 54% | 34% |
| Reception staff helpful | 87% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 11% |
| Sees preferred clinician | 47% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 82% |
| Next steps within 2 days | 89% | 93% | 92% |
| Good experience of contacting | 62% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 45% |
| Waiting time was about right | 68% | 69% | 57% |
| Remote appointment | 9% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 81% |
| Treated with care and concern | 82% | 86% | 79% |
| Considered mental wellbeing | 67% | 75% | 63% |
| Had all the information needed | 85% | 92% | 90% |
| Confidence and trust | 91% | 93% | 95% |
| Involved in decisions | 85% | 92% | 92% |
| Needs were met | 89% | 90% | 89% |
| Overall | |||
| Overall experience good | 62% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 84% |
| Supported by local services | 67% | 70% | 74% |
| Discussed managing condition | 40% | 43% | 41% |
| Agreed a care plan | 48% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2025. Bank holidays may differ.
- Address
- Pattinson Drive, Crawcrook, Ryton, NE40 4US
- Phone
- 0191 413 5473
- [email protected]
- Website
- www.gatesheadhealthcare.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gateshead Outer West PCN (a group of local surgeries that share services)
- NHS code
- A85014 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blaydon Primary Care Centre
- Shibdon Road, Blaydon-on-Tyne, NE21 5NW
- Grange Road Medical Practice
- Grange Road, Ryton, NE40 3LT
- Rowlands Gill Medical Centre
- The Grove, Rowlands Gill, NE39 1PW
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 15.6% | 14.3% |
| Obesity | 18.7% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Crawcrook Medical Centrethis surgery | – | 15 | 33% | 62% | Yes |
| Throckley Primary Care CentreNewcastle Upon Tyne, NE15 9PA | 2.2 miles | 49 | 68% | 75% | Yes |
| Newburn SurgeryNewcastle Upon Tyne, NE15 8LX | 2.2 miles | 39 | 73% | 77% | Yes |
| The Adderlane SurgeryPrudhoe, NE42 5HR | 2.3 miles | 98 | 97% | 94% | Yes |
| Riversdale SurgeryPrudhoe, NE42 5DQ | 2.3 miles | 95 | 96% | 93% | Yes |
| Prudhoe Medical GroupPrudhoe, NE42 5PW | 2.6 miles | 90 | 73% | 91% | Yes |
| Oldwell SurgeryBlaydon-on-Tyne, NE21 4RD | 2.6 miles | 65 | 59% | 84% | Yes |
| Hollyhurst Medical CentreBlaydon-on-Tyne, NE21 4RD | 2.6 miles | 53 | 81% | 80% | Yes |
| Chainbridge Medical PartnershipBlaydon-on-Tyne, NE21 5AE | 3.0 miles | 63 | 62% | 78% | Yes |
| Chopwell Primary Healthcare CentreNewcastle Upon Tyne, NE17 7BU | 3.3 miles | 66 | 90% | 79% | Yes |
Throckley Primary Care Centre is 2.2 miles away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Crawcrook Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Crawcrook Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 413 5473.
How do patients rate Crawcrook Medical Centre?
In the 2026 NHS GP Patient Survey, 62% of patients at Crawcrook Medical Centre said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Crawcrook Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Crawcrook Medical Centre as Good at its last published inspection (report published 5 July 2026).
What are the opening times of Crawcrook Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2025. Bank holidays may differ.
How do I contact Crawcrook Medical Centre?
Call 0191 413 5473 or visit its website, www.gatesheadhealthcare.com. You can also book and order repeat prescriptions in the NHS App. The address is Pattinson Drive, Crawcrook, Ryton, NE40 4US.
Does Crawcrook Medical Centre have a branch surgery?
Yes. Crawcrook Medical Centre also runs Blaydon Primary Care Centre (Shibdon Road, Blaydon-on-Tyne, NE21 5NW) and Grange Road Medical Practice (Grange Road, Ryton, NE40 3LT) and Rowlands Gill Medical Centre (The Grove, Rowlands Gill, NE39 1PW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Crawcrook Medical Centre?
Around 20,325 patients are registered (January 2025). The surgery is part of Gateshead Outer West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.