GP surgery in Scunthorpe
Church Lane Medical Centre
1 Orchid Rise, Church Lane, Scunthorpe, DN15 7AN
Scores 59 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone54
- Easy to contact online66
- Good experience of getting in touch58
- Did not wait too long for the appointment64
Quality of care 55
- Patients rate the surgery as good69
- Patients got what they needed50
- Doctors and nurses listen48
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets28
- Children vaccinated on time37
What patients say
109 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
84%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 89% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 62% |
| Easy to contact via website | 65% | 58% | 76% |
| Easy to contact via NHS App | 54% | 54% | 82% |
| Reception staff helpful | 87% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 50% |
| Sees preferred clinician | 37% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 88% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 60% |
| Waiting time was about right | 76% | 69% | 66% |
| Remote appointment | 24% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 98% |
| Treated with care and concern | 91% | 86% | 95% |
| Considered mental wellbeing | 75% | 75% | 82% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 93% | 93% | 99% |
| Involved in decisions | 96% | 92% | 98% |
| Needs were met | 91% | 90% | 98% |
| Overall | |||
| Overall experience good | 84% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 87% |
| Supported by local services | 67% | 70% | 71% |
| Discussed managing condition | 40% | 43% | 45% |
| Agreed a care plan | 47% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2022. Bank holidays may differ.
- Address
- 1 Orchid Rise, Church Lane, Scunthorpe, DN15 7AN
- Phone
- 01724 853838
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Lincolnshire West PCN (a group of local surgeries that share services)
- NHS code
- B81064 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 20.0% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 15.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Church Lane Medical Centrethis surgery | – | 59 | 64% | 85% | Yes |
| The Oswald Road Medical SurgeryScunthorpe, DN15 7PG | 0.4 miles | 70 | 80% | 80% | Yes |
| Cherry Tree Medical PracticeScunthorpe, DN15 6HX | 0.6 miles | 12 | 53% | 65% | Yes |
| The Oak Tree Medical PracticeScunthorpe, DN15 6HX | 0.6 miles | – | – | – | – |
| Ancora Medical PracticeScunthorpe, DN16 2AB | 1.0 miles | 14 | 34% | 70% | Yes |
| Cedar Medical PracticeScunthorpe, DN16 2AB | 1.0 miles | 96 | 82% | 92% | No |
| West Common Lane Teaching PracticeScunthorpe, DN17 1YH | 1.1 miles | 35 | 69% | 74% | Yes |
| Ashby Turn Primary Care PartnersScunthorpe, DN16 2UT | 1.4 miles | 43 | 54% | 76% | Yes |
| Cambridge Avenue & Messingham Medical CentreScunthorpe, DN16 3LG | 1.9 miles | 54 | 51% | 79% | Yes |
| Winterton Medical PracticeScunthorpe, DN15 9TA | 5.2 miles | 23 | 36% | 73% | Yes |
The Oswald Road Medical Surgery is 0.4 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Church Lane Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Church Lane Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01724 853838.
How do patients rate Church Lane Medical Centre?
In the 2026 NHS GP Patient Survey, 85% of patients at Church Lane Medical Centre said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 59 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Church Lane Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Church Lane Medical Centre as Good at its last published inspection (report published 3 December 2025).
What are the opening times of Church Lane Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2022. Bank holidays may differ.
How do I contact Church Lane Medical Centre?
Call 01724 853838. You can also book and order repeat prescriptions in the NHS App. The address is 1 Orchid Rise, Church Lane, Scunthorpe, DN15 7AN.
How many patients are registered at Church Lane Medical Centre?
Around 10,563 patients are registered (January 2025). The surgery is part of North Lincolnshire West PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.