GP surgery in Mitcham
Cricket Green Medical Practice
75-79 Miles Road, Mitcham, CR4 3DA
Scores 37 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone38
- Easy to contact online82
- Good experience of getting in touch46
- Did not wait too long for the appointment41
Quality of care 29
- Patients rate the surgery as good39
- Patients got what they needed54
- Doctors and nurses listen61
- Patients trust the staff19
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets10
- Children vaccinated on time6
What patients say
94 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
76%
say their experience is good
about the England average (77%)
+8
change since last year
2025: 68% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 42% |
| Easy to contact via website | 72% | 58% | 48% |
| Easy to contact via NHS App | 72% | 54% | 46% |
| Reception staff helpful | 80% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 28% |
| Sees preferred clinician | 36% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 72% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 74% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 41% |
| Waiting time was about right | 69% | 69% | 62% |
| Remote appointment | 16% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 82% |
| Treated with care and concern | 88% | 86% | 76% |
| Considered mental wellbeing | 84% | 75% | 78% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 89% | 93% | 94% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 92% | 90% | 86% |
| Overall | |||
| Overall experience good | 76% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 81% |
| Supported by local services | 77% | 70% | 54% |
| Discussed managing condition | 29% | 43% | 38% |
| Agreed a care plan | 42% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 December 2016. Bank holidays may differ.
- Address
- 75-79 Miles Road, Mitcham, CR4 3DA
- Phone
- 020 8648 0822
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Merton PCN (a group of local surgeries that share services)
- NHS code
- H85038 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.9% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 14.9% | 13.9% |
| Smoking | 16.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cricket Green Medical Practicethis surgery | – | 37 | 55% | 76% | Yes |
| Mitcham & Tooting HealthMitcham, CR4 3PR | 0.4 miles | 42 | 65% | 76% | Yes |
| Ravensbury Park Medical CentreMitcham, CR4 4DQ | 0.5 miles | 44 | 67% | 75% | Yes |
| Mitcham Family PracticeMitcham, CR4 3HS | 0.5 miles | 20 | 69% | 68% | Yes |
| Figges Marsh SurgeryMitcham, CR4 3LD | 0.7 miles | 73 | 73% | 90% | Yes |
| Morden Hall Medical CentreLondon, SW19 3DA | 0.8 miles | 56 | 79% | 80% | Yes |
| Central Medical CentreMorden, SM4 5RT | 0.8 miles | 79 | 60% | 92% | Yes |
| Merton Medical PracticeLondon, SW19 1DG | 0.9 miles | 55 | 60% | 78% | Yes |
| Colliers Wood SurgeryLondon, SW19 2BY | 1.1 miles | 16 | 46% | 64% | Yes |
| Bishopsford Road Medical CentreMorden, SM4 6BH | 1.1 miles | 58 | 74% | 77% | Yes |
Figges Marsh Surgery is 0.7 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cricket Green Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cricket Green Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8648 0822.
How do patients rate Cricket Green Medical Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Cricket Green Medical Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Cricket Green Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Cricket Green Medical Practice as Good at its last published inspection (report published 17 March 2016).
What are the opening times of Cricket Green Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 December 2016. Bank holidays may differ.
How do I contact Cricket Green Medical Practice?
Call 020 8648 0822. You can also book and order repeat prescriptions in the NHS App. The address is 75-79 Miles Road, Mitcham, CR4 3DA.
How many patients are registered at Cricket Green Medical Practice?
Around 11,454 patients are registered (January 2025). The surgery is part of East Merton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.