GP surgery in Merton
Merton Medical Practice
12-17 Abbey Parade, South Wimbledon, London, SW19 1DG
Scores 55 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone46
- Easy to contact online54
- Good experience of getting in touch53
- Did not wait too long for the appointment68
Quality of care 51
- Patients rate the surgery as good46
- Patients got what they needed14
- Doctors and nurses listen62
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done84
- Meets NHS clinical targets65
- Children vaccinated on time39
What patients say
104 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+8
change since last year
2025: 70% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 45% |
| Easy to contact via website | 60% | 58% | 34% |
| Easy to contact via NHS App | 44% | 54% | 43% |
| Reception staff helpful | 85% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 34% |
| Sees preferred clinician | 39% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 75% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 77% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 54% |
| Waiting time was about right | 77% | 69% | 66% |
| Remote appointment | 27% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 84% |
| Treated with care and concern | 89% | 86% | 82% |
| Considered mental wellbeing | 78% | 75% | 75% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 84% | 90% | 87% |
| Overall | |||
| Overall experience good | 78% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 77% |
| Supported by local services | 56% | 70% | 65% |
| Discussed managing condition | 51% | 43% | 45% |
| Agreed a care plan | 74% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 26 September 2024. Bank holidays may differ.
- Address
- 12-17 Abbey Parade, South Wimbledon, London, SW19 1DG
- Phone
- 020 8545 9620
- [email protected]
- Website
- www.mertonmedical.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Merton PCN (a group of local surgeries that share services)
- NHS code
- H85634 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.0% | 15.2% |
| Diabetes | 4.6% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 7.9% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Merton Medical Practicethis surgery | – | 55 | 60% | 78% | Yes |
| Riverhouse Medical PracticeLondon, SW19 1YG | 0.4 miles | 95 | 85% | 93% | Yes |
| Colliers Wood SurgeryLondon, SW19 2BY | 0.5 miles | 16 | 46% | 64% | Yes |
| Wimbledon Medical PracticeLondon, SW19 1NX | 0.6 miles | 58 | 66% | 79% | Yes |
| Mitcham & Tooting HealthMitcham, CR4 3PR | 0.6 miles | 42 | 65% | 76% | Yes |
| Morden Hall Medical CentreLondon, SW19 3DA | 0.8 miles | 56 | 79% | 80% | Yes |
| Grafton Medical PartnersLondon, SW17 0RT | 0.9 miles | 63 | 72% | 88% | Yes |
| Mitcham Family PracticeMitcham, CR4 3HS | 0.9 miles | 20 | 69% | 68% | Yes |
| Cricket Green Medical PracticeMitcham, CR4 3DA | 0.9 miles | 37 | 55% | 76% | Yes |
| Alexandra Road SurgeryLondon, SW19 7JZ | 1.0 miles | 25 | 63% | 75% | Yes |
Riverhouse Medical Practice is 0.4 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Merton Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Merton Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8545 9620.
How do patients rate Merton Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Merton Medical Practice said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Merton Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Merton Medical Practice as Good at its last published inspection (report published 2 February 2026).
What are the opening times of Merton Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 26 September 2024. Bank holidays may differ.
How do I contact Merton Medical Practice?
Call 020 8545 9620 or visit its website, www.mertonmedical.com. You can also book and order repeat prescriptions in the NHS App. The address is 12-17 Abbey Parade, South Wimbledon, London, SW19 1DG.
How many patients are registered at Merton Medical Practice?
Around 7,726 patients are registered (January 2025). The surgery is part of North Merton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.