GP surgery in Merton
Mitcham & Tooting Health
81 Haslemere Avenue, Mitcham, CR4 3PR
Scores 42 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 55
- Easy to get through on the phone57
- Easy to contact online25
- Good experience of getting in touch54
- Did not wait too long for the appointment61
Quality of care 26
- Patients rate the surgery as good38
- Patients got what they needed24
- Doctors and nurses listen36
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets25
- Children vaccinated on time14
What patients say
94 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
+1
change since last year
2025: 74% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 68% |
| Easy to contact via website | 47% | 58% | 38% |
| Easy to contact via NHS App | 49% | 54% | 54% |
| Reception staff helpful | 90% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 39% |
| Sees preferred clinician | 22% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 74% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 77% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 57% |
| Waiting time was about right | 75% | 69% | 70% |
| Remote appointment | 34% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 84% |
| Considered mental wellbeing | 66% | 75% | 75% |
| Had all the information needed | 95% | 92% | 88% |
| Confidence and trust | 93% | 93% | 93% |
| Involved in decisions | 88% | 92% | 93% |
| Needs were met | 87% | 90% | 92% |
| Overall | |||
| Overall experience good | 76% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 69% |
| Supported by local services | 75% | 70% | 59% |
| Discussed managing condition | 45% | 43% | 54% |
| Agreed a care plan | 55% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 7:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 September 2023. Bank holidays may differ.
- Address
- 81 Haslemere Avenue, Mitcham, CR4 3PR
- Phone
- 020 8648 3234
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Merton PCN (a group of local surgeries that share services)
- NHS code
- H85024 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Mitcham & Tooting Health
- 886 Garrett Lane, Tooting, London, SW17 0NB
Access and facilities
- Braille translation service
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 10.2% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 16.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Mitcham & Tooting Healththis surgery | – | 42 | 65% | 76% | Yes |
| Cricket Green Medical PracticeMitcham, CR4 3DA | 0.4 miles | 37 | 55% | 76% | Yes |
| Morden Hall Medical CentreLondon, SW19 3DA | 0.5 miles | 56 | 79% | 80% | Yes |
| Merton Medical PracticeLondon, SW19 1DG | 0.6 miles | 55 | 60% | 78% | Yes |
| Ravensbury Park Medical CentreMitcham, CR4 4DQ | 0.6 miles | 44 | 67% | 75% | Yes |
| Mitcham Family PracticeMitcham, CR4 3HS | 0.7 miles | 20 | 69% | 68% | Yes |
| Central Medical CentreMorden, SM4 5RT | 0.7 miles | 79 | 60% | 92% | Yes |
| Figges Marsh SurgeryMitcham, CR4 3LD | 0.9 miles | 73 | 73% | 90% | Yes |
| Riverhouse Medical PracticeLondon, SW19 1YG | 0.9 miles | 95 | 85% | 93% | Yes |
| Colliers Wood SurgeryLondon, SW19 2BY | 1.0 miles | 16 | 46% | 64% | Yes |
Morden Hall Medical Centre is 0.5 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Mitcham & Tooting Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Mitcham & Tooting Health was taking on new patients. You can register online through the NHS website or call the surgery on 020 8648 3234.
How do patients rate Mitcham & Tooting Health?
In the 2026 NHS GP Patient Survey, 76% of patients at Mitcham & Tooting Health said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Mitcham & Tooting Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Mitcham & Tooting Health as Good at its last published inspection (report published 15 November 2021).
What are the opening times of Mitcham & Tooting Health?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 7:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 September 2023. Bank holidays may differ.
How do I contact Mitcham & Tooting Health?
Call 020 8648 3234. You can also book and order repeat prescriptions in the NHS App. The address is 81 Haslemere Avenue, Mitcham, CR4 3PR.
Does Mitcham & Tooting Health have a branch surgery?
Yes. Mitcham & Tooting Health also runs Mitcham & Tooting Health (886 Garrett Lane, Tooting, London, SW17 0NB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Mitcham & Tooting Health?
Around 8,110 patients are registered (January 2025). The surgery is part of North Merton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.