GP surgery in North Norfolk
Cromer Group Practice
Mill Road, Cromer, NR27 0BG
Scores 45 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone33
- Easy to contact online87
- Good experience of getting in touch51
- Did not wait too long for the appointment4
Quality of care 64
- Patients rate the surgery as good44
- Patients got what they needed94
- Doctors and nurses listen73
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done39
- Meets NHS clinical targets50
- Children vaccinated on time58
What patients say
97 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
78%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 84% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 59% |
| Easy to contact via website | 76% | 58% | 67% |
| Easy to contact via NHS App | 58% | 54% | 53% |
| Reception staff helpful | 87% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 39% |
| Sees preferred clinician | 51% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 86% |
| Good experience of contacting | 76% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 58% |
| Waiting time was about right | 45% | 69% | 61% |
| Remote appointment | 20% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 85% | 86% | 92% |
| Considered mental wellbeing | 85% | 75% | 77% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 98% | 90% | 96% |
| Overall | |||
| Overall experience good | 78% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 85% |
| Supported by local services | 82% | 70% | 75% |
| Discussed managing condition | 49% | 43% | 52% |
| Agreed a care plan | 51% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 May 2020. Bank holidays may differ.
- Address
- Mill Road, Cromer, NR27 0BG
- Phone
- 01263 513148
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Norfolk 2 PCN (a group of local surgeries that share services)
- NHS code
- D82004 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.1% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 17.5% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cromer Group Practicethis surgery | – | 45 | 53% | 78% | Yes |
| Sheringham Medical PracticeSheringham, NR26 8RT | 4.0 miles | 57 | 63% | 85% | Yes |
| Aldborough SurgeryNorwich, NR11 7NN | 5.0 miles | 92 | 90% | 95% | Yes |
| Mundesley Medical CentreNorwich, NR11 8AR | 6.2 miles | 79 | 92% | 86% | Yes |
| Birchwood Medical PracticeNorth Walsham, NR28 0BQ | 7.9 miles | 79 | 70% | 88% | Yes |
| Paston SurgeryNorth Walsham, NR28 0BQ | 7.9 miles | 77 | 65% | 85% | Yes |
| Holt Medical PracticeHolt, NR25 6QA | 8.0 miles | 84 | 73% | 90% | Yes |
| Market SurgeryNorwich, NR11 6BW | 9.5 miles | 52 | 54% | 85% | Yes |
| Coltishall Medical PracticeNorwich, NR12 7HA | 13.6 miles | 90 | 88% | 86% | Yes |
| Stalham Staithe SurgeryNorwich, NR12 9BU | 13.8 miles | 48 | 61% | 69% | Yes |
Sheringham Medical Practice is 4.0 miles away, scores 57 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cromer Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cromer Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01263 513148.
How do patients rate Cromer Group Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Cromer Group Practice said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Cromer Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Cromer Group Practice as Good at its last published inspection (report published 6 June 2022).
What are the opening times of Cromer Group Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 May 2020. Bank holidays may differ.
How do I contact Cromer Group Practice?
Call 01263 513148. You can also book and order repeat prescriptions in the NHS App. The address is Mill Road, Cromer, NR27 0BG.
How many patients are registered at Cromer Group Practice?
Around 12,204 patients are registered (January 2025). The surgery is part of North Norfolk 2 PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.