GP surgery in Broadland
Coltishall Medical Practice
3 St. Johns Close, Coltishall, Norwich, NR12 7HA
Scores 90 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone92
- Easy to contact online95
- Good experience of getting in touch82
- Did not wait too long for the appointment88
Quality of care 81
- Patients rate the surgery as good73
- Patients got what they needed90
- Doctors and nurses listen77
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done33
- Meets NHS clinical targets84
- Children vaccinated on time76
What patients say
102 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 82% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 64% |
| Easy to contact via website | 82% | 58% | 65% |
| Easy to contact via NHS App | 69% | 54% | 60% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 31% |
| Sees preferred clinician | 45% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 86% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 61% |
| Waiting time was about right | 86% | 69% | 80% |
| Remote appointment | 20% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 85% |
| Treated with care and concern | 87% | 86% | 84% |
| Considered mental wellbeing | 79% | 75% | 72% |
| Had all the information needed | 91% | 92% | 97% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 93% | 92% | 91% |
| Needs were met | 97% | 90% | 89% |
| Overall | |||
| Overall experience good | 86% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 82% |
| Supported by local services | 80% | 70% | 74% |
| Discussed managing condition | 43% | 43% | 44% |
| Agreed a care plan | 49% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 May 2020. Bank holidays may differ.
- Address
- 3 St. Johns Close, Coltishall, Norwich, NR12 7HA
- Phone
- 01603 737593
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Norfolk 3 PCN (a group of local surgeries that share services)
- NHS code
- D82062 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Malpas & Partners
- The Surgery, 20 St Peter's Way, Spixworth, Norwich, NR10 3NS · 01603 898583
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.7% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 17.1% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Coltishall Medical Practicethis surgery | – | 90 | 88% | 86% | Yes |
| Hoveton & Wroxham Medical CentreNorwich, NR12 8DU | 2.6 miles | 87 | 79% | 87% | Yes |
| Old Catton Medical PracticeNorwich, NR6 7HQ | 5.1 miles | 52 | 74% | 75% | Yes |
| Paston SurgeryNorth Walsham, NR28 0BQ | 6.2 miles | 77 | 65% | 85% | Yes |
| Birchwood Medical PracticeNorth Walsham, NR28 0BQ | 6.2 miles | 79 | 70% | 88% | Yes |
| Market SurgeryNorwich, NR11 6BW | 6.2 miles | 52 | 54% | 85% | Yes |
| Hellesdon Medical PracticeNorwich, NR6 5QJ | 6.2 miles | 61 | 76% | 85% | Yes |
| Thorpewood Medical GroupNorwich, NR7 9QL | 6.2 miles | 21 | 39% | 72% | Yes |
| Woodcock RD SurgeryNorwich, NR3 3UA | 6.4 miles | 64 | 71% | 78% | Yes |
| East Norwich Medical PartnershipNorwich, NR7 0AJ | 6.6 miles | 18 | 32% | 72% | Yes |
Common questions
Is Coltishall Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Coltishall Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01603 737593.
How do patients rate Coltishall Medical Practice?
In the 2026 NHS GP Patient Survey, 86% of patients at Coltishall Medical Practice said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 90 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Coltishall Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Coltishall Medical Practice as Good at its last published inspection (report published 29 March 2022).
What are the opening times of Coltishall Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 May 2020. Bank holidays may differ.
How do I contact Coltishall Medical Practice?
Call 01603 737593. You can also book and order repeat prescriptions in the NHS App. The address is 3 St. Johns Close, Coltishall, Norwich, NR12 7HA.
Does Coltishall Medical Practice have a branch surgery?
Yes. Coltishall Medical Practice also runs Dr Malpas & Partners (The Surgery, 20 St Peter's Way, Spixworth, Norwich, NR10 3NS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Coltishall Medical Practice?
Around 8,818 patients are registered (January 2025). The surgery is part of North Norfolk 3 PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.