GP surgery in North Norfolk
Holt Medical Practice
Kelling Hospital, Old Cromer Road, High Kelling, Holt, NR25 6QA
Scores 84 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone71
- Easy to contact online87
- Good experience of getting in touch79
- Did not wait too long for the appointment80
Quality of care 80
- Patients rate the surgery as good85
- Patients got what they needed78
- Doctors and nurses listen66
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done60
- Meets NHS clinical targets53
- Children vaccinated on time47
What patients say
121 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 87% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 57% |
| Easy to contact via website | 75% | 58% | 82% |
| Easy to contact via NHS App | 81% | 54% | 68% |
| Reception staff helpful | 98% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 31% |
| Sees preferred clinician | 30% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 94% |
| Next steps within 2 days | 90% | 93% | 90% |
| Good experience of contacting | 85% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 68% |
| Waiting time was about right | 82% | 69% | 75% |
| Remote appointment | 21% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 92% |
| Treated with care and concern | 88% | 86% | 96% |
| Considered mental wellbeing | 75% | 75% | 73% |
| Had all the information needed | 96% | 92% | 100% |
| Confidence and trust | 95% | 93% | 99% |
| Involved in decisions | 93% | 92% | 99% |
| Needs were met | 95% | 90% | 98% |
| Overall | |||
| Overall experience good | 89% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 81% |
| Supported by local services | 73% | 70% | 89% |
| Discussed managing condition | 38% | 43% | 40% |
| Agreed a care plan | 59% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm 2pm to 6:30pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2024. Bank holidays may differ.
- Address
- Kelling Hospital, Old Cromer Road, High Kelling, Holt, NR25 6QA
- Phone
- 01263 712461
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Norfolk 1 PCN (a group of local surgeries that share services)
- NHS code
- D82001 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blakeney Surgery
- Queens Close, Langham Road, Blakeney, Holt, NR25 7PQ
- Melton Constable Surgery
- Grove Road, Melton Constable, NR24 2DE
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.9% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 10.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Holt Medical Practicethis surgery | – | 84 | 73% | 90% | Yes |
| Sheringham Medical PracticeSheringham, NR26 8RT | 4.5 miles | 57 | 63% | 85% | Yes |
| Aldborough SurgeryNorwich, NR11 7NN | 6.5 miles | 92 | 90% | 95% | Yes |
| Cromer Group PracticeCromer, NR27 0BG | 8.0 miles | 45 | 53% | 78% | Yes |
| Market SurgeryNorwich, NR11 6BW | 10.2 miles | 52 | 54% | 85% | Yes |
| Reepham & Aylsham Medical PracticeNorwich, NR10 4QT | 10.4 miles | 77 | 76% | 87% | Yes |
| Wells Health CentreWells-Next-the-Sea, NR23 1JP | 11.3 miles | 88 | 85% | 90% | Yes |
| Fakenham Medical PracticeFakenham, NR21 8SY | 11.6 miles | 37 | 54% | 79% | Yes |
| Paston SurgeryNorth Walsham, NR28 0BQ | 12.9 miles | 77 | 65% | 85% | Yes |
| Birchwood Medical PracticeNorth Walsham, NR28 0BQ | 12.9 miles | 79 | 70% | 88% | Yes |
Common questions
Is Holt Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Holt Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01263 712461.
How do patients rate Holt Medical Practice?
In the 2026 NHS GP Patient Survey, 90% of patients at Holt Medical Practice said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 84 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Holt Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Holt Medical Practice as Good at its last published inspection (report published 24 August 2018).
What are the opening times of Holt Medical Practice?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm 2pm to 6:30pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2024. Bank holidays may differ.
How do I contact Holt Medical Practice?
Call 01263 712461. You can also book and order repeat prescriptions in the NHS App. The address is Kelling Hospital, Old Cromer Road, High Kelling, Holt, NR25 6QA.
Does Holt Medical Practice have a branch surgery?
Yes. Holt Medical Practice also runs Blakeney Surgery (Queens Close, Langham Road, Blakeney, Holt, NR25 7PQ) and Melton Constable Surgery (Grove Road, Melton Constable, NR24 2DE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Holt Medical Practice?
Around 14,259 patients are registered (January 2025). The surgery is part of North Norfolk 1 PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.