GP surgery in Wiltshire
Downton Surgery
Moot Lane, Downton, Salisbury, SP5 3JP
Scores 13 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone33
- Easy to contact online10
- Good experience of getting in touch34
- Did not wait too long for the appointment19
Quality of care 8
- Patients rate the surgery as good18
- Patients got what they needed13
- Doctors and nurses listen16
- Patients trust the staff15
- Inspection rating (Good)50
- Health checks and screening done3
- Meets NHS clinical targets41
- Children vaccinated on time35
What patients say
124 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
68%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 69% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 71% |
| Easy to contact via website | 36% | 58% | 26% |
| Easy to contact via NHS App | 41% | 54% | 31% |
| Reception staff helpful | 78% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 27% |
| Sees preferred clinician | 43% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 84% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 70% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 49% |
| Waiting time was about right | 59% | 69% | 59% |
| Remote appointment | 19% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 83% |
| Treated with care and concern | 80% | 86% | 82% |
| Considered mental wellbeing | 64% | 75% | 60% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 88% | 93% | 90% |
| Involved in decisions | 88% | 92% | 89% |
| Needs were met | 84% | 90% | 88% |
| Overall | |||
| Overall experience good | 68% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 85% |
| Supported by local services | 87% | 70% | 84% |
| Discussed managing condition | 38% | 43% | 28% |
| Agreed a care plan | 37% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 124 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- Moot Lane, Downton, Salisbury, SP5 3JP
- Phone
- 01725 510296
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sarum Trinity PCN (a group of local surgeries that share services)
- NHS code
- J83043 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.1% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 5.5% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 7.6% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 50% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 55% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 43% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Downton Surgerythis surgery | – | 13 | 52% | 68% | Yes |
| Ramsey Health Care UKSalisbury, SP5 4EY | 2.7 miles | – | – | – | – |
| Whiteparish SurgerySalisbury, SP5 2SU | 4.2 miles | 82 | 75% | 87% | Yes |
| Fordingbridge SurgeryFordingbridge, SP6 1RS | 4.9 miles | 60 | 43% | 85% | Yes |
| Harcourt Medical CentreSalisbury, SP2 7TD | 5.9 miles | 39 | 54% | 74% | Yes |
| Three Chequers Medical PracticeSalisbury, SP1 3UH | 6.1 miles | 44 | 43% | 73% | Yes |
| Salisbury Walk-in Health CentreSalisbury, SP1 3SL | 6.1 miles | – | – | – | – |
| Sarum Health GroupSalisbury, SP1 3SL | 6.1 miles | 79 | 73% | 84% | Yes |
| Salisbury Medical PracticeSalisbury, SP2 7FD | 6.4 miles | 54 | 62% | 81% | Yes |
| The Orchard PartnershipSalisbury, SP2 0JU | 8.1 miles | 96 | 89% | 93% | Yes |
Whiteparish Surgery is 4.2 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Downton Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Downton Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01725 510296.
How do patients rate Downton Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at Downton Surgery said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Downton Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Downton Surgery as Good at its last published inspection (report published 21 July 2025).
What are the opening times of Downton Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact Downton Surgery?
Call 01725 510296. You can also book and order repeat prescriptions in the NHS App. The address is Moot Lane, Downton, Salisbury, SP5 3JP.
How many patients are registered at Downton Surgery?
Around 6,707 patients are registered (January 2025). The surgery is part of Sarum Trinity PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.