GP surgery in Salisbury
Sarum Health Group
Millstream Medical Centre, Millstream House, Avon Approach, Salisbury, SP1 3SL
Scores 79 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone71
- Easy to contact online84
- Good experience of getting in touch75
- Did not wait too long for the appointment83
Quality of care 70
- Patients rate the surgery as good66
- Patients got what they needed77
- Doctors and nurses listen87
- Patients trust the staff78
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets46
- Children vaccinated on time24
What patients say
147 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 86% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 67% |
| Easy to contact via website | 74% | 58% | 62% |
| Easy to contact via NHS App | 61% | 54% | 50% |
| Reception staff helpful | 87% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 24% |
| Sees preferred clinician | 45% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 94% |
| Next steps within 2 days | 97% | 93% | 93% |
| Good experience of contacting | 84% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 62% |
| Waiting time was about right | 84% | 69% | 76% |
| Remote appointment | 24% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 86% |
| Treated with care and concern | 96% | 86% | 88% |
| Considered mental wellbeing | 85% | 75% | 80% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 95% | 90% | 92% |
| Overall | |||
| Overall experience good | 84% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 93% |
| Supported by local services | 82% | 70% | 87% |
| Discussed managing condition | 44% | 43% | 57% |
| Agreed a care plan | 64% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 147 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 July 2025. Bank holidays may differ.
- Address
- Millstream Medical Centre, Millstream House, Avon Approach, Salisbury, SP1 3SL
- Phone
- 01722 322726
- Website
- www.sarumhealthgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Salisbury Plain PCN (a group of local surgeries that share services)
- NHS code
- J83052 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Broad Chalke Surgery
- Doves Meadow, Broad Chalke, Salisbury, SP5 5EL
- Cross Plain Surgery
- 84 Bulford Road, Durrington, Salisbury, SP4 8DH
- Larkhill Medical Centre
- Larkhill, Salisbury, SP4 8QY
- Sixpenny Handley
- Dean Lane, Sixpenny Handley, Salisbury, SP5 5PA
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.5% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 12.8% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sarum Health Groupthis surgery | – | 79 | 73% | 84% | Yes |
| Salisbury Walk-in Health CentreSalisbury, SP1 3SL | under 0.1 miles | – | – | – | – |
| Three Chequers Medical PracticeSalisbury, SP1 3UH | 0.1 mile | 44 | 43% | 73% | Yes |
| Harcourt Medical CentreSalisbury, SP2 7TD | 0.3 miles | 39 | 54% | 74% | Yes |
| Salisbury Medical PracticeSalisbury, SP2 7FD | 0.5 miles | 54 | 62% | 81% | Yes |
| The Orchard PartnershipSalisbury, SP2 0JU | 3.0 miles | 96 | 89% | 93% | Yes |
| Ramsey Health Care UKSalisbury, SP5 4EY | 3.4 miles | – | – | – | – |
| Downton SurgerySalisbury, SP5 3JP | 6.1 miles | 13 | 52% | 68% | Yes |
| St Melor House SurgerySalisbury, SP4 7LT | 6.9 miles | 95 | 90% | 95% | Yes |
| Barcroft Medical CentreSalisbury, SP4 7DL | 7.0 miles | 31 | 43% | 74% | Yes |
The Orchard Partnership is 3.0 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sarum Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sarum Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01722 322726.
How do patients rate Sarum Health Group?
In the 2026 NHS GP Patient Survey, 84% of patients at Sarum Health Group said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Sarum Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Sarum Health Group as Good at its last published inspection (report published 27 January 2023).
What are the opening times of Sarum Health Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 July 2025. Bank holidays may differ.
How do I contact Sarum Health Group?
Call 01722 322726 or visit its website, www.sarumhealthgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Millstream Medical Centre, Millstream House, Avon Approach, Salisbury, SP1 3SL.
Does Sarum Health Group have a branch surgery?
Yes. Sarum Health Group also runs Broad Chalke Surgery (Doves Meadow, Broad Chalke, Salisbury, SP5 5EL) and Cross Plain Surgery (84 Bulford Road, Durrington, Salisbury, SP4 8DH) and Larkhill Medical Centre (Larkhill, Salisbury, SP4 8QY) and Sixpenny Handley (Dean Lane, Sixpenny Handley, Salisbury, SP5 5PA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sarum Health Group?
Around 12,649 patients are registered (January 2025). The surgery is part of Salisbury Plain PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.