GP surgery in Hebburn
Victoria Medical Centre
12-28 Glen Street, Hebburn, NE31 1NU
Scores 65 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone48
- Easy to contact online58
- Good experience of getting in touch41
- Did not wait too long for the appointment48
Quality of care 86
- Patients rate the surgery as good78
- Patients got what they needed58
- Doctors and nurses listen80
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done97
- Meets NHS clinical targets98
- Children vaccinated on time99
What patients say
89 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+19
change since last year
2025: 68% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 63% |
| Easy to contact via website | 61% | 58% | 53% |
| Easy to contact via NHS App | 77% | 54% | 62% |
| Reception staff helpful | 86% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 14% | 31% | 20% |
| Sees preferred clinician | 66% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 75% |
| Next steps within 2 days | 90% | 93% | 90% |
| Good experience of contacting | 72% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 54% |
| Waiting time was about right | 71% | 69% | 69% |
| Remote appointment | 31% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 83% |
| Treated with care and concern | 93% | 86% | 79% |
| Considered mental wellbeing | 80% | 75% | 70% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 95% | 93% | 89% |
| Involved in decisions | 91% | 92% | 89% |
| Needs were met | 92% | 90% | 87% |
| Overall | |||
| Overall experience good | 87% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 85% |
| Supported by local services | 69% | 70% | 68% |
| Discussed managing condition | 41% | 43% | 54% |
| Agreed a care plan | 57% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 7am to 6pm |
| Thursday | 7am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 December 2019. Bank holidays may differ.
- Address
- 12-28 Glen Street, Hebburn, NE31 1NU
- Phone
- 0191 483 2106
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Tyneside West PCN (a group of local surgeries that share services)
- NHS code
- A88001 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Vinayak
- 158 Calf Close Lane, Jarrow, NE32 4DU · 0191 4280448
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 21.2% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 86% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Victoria Medical Centrethis surgery | – | 65 | 61% | 87% | Yes |
| The Glen Medical GroupHebburn, NE31 1NU | under 0.1 miles | 31 | 55% | 75% | Yes |
| Ellison View SurgeryHebburn, NE31 1NU | under 0.1 miles | 49 | 54% | 62% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 0.9 miles | 74 | 65% | 83% | Yes |
| Mayfield Medical GroupJarrow, NE32 5SE | 1.0 miles | 60 | 59% | 83% | Yes |
| Albert Road SurgeryJarrow, NE32 5AG | 1.2 miles | 82 | 68% | 88% | Yes |
| East Wing PracticeJarrow, NE32 3UX | 1.3 miles | 38 | 69% | 79% | Yes |
| The G.p.suiteJarrow, NE32 3UX | 1.3 miles | 56 | 79% | 79% | Yes |
| Hadrian Health CentreWallsend, NE28 8QU | 1.4 miles | 55 | 57% | 79% | Yes |
| St. Anthony's Health CentreNewcastle Upon Tyne, NE6 2NN | 1.5 miles | 68 | 66% | 83% | Yes |
Albert Road Surgery is 1.2 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Victoria Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Victoria Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 483 2106.
How do patients rate Victoria Medical Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Victoria Medical Centre said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Victoria Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Victoria Medical Centre as Good at its last published inspection (report published 20 January 2020).
What are the opening times of Victoria Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 7am to 6pm, Thursday 7am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 December 2019. Bank holidays may differ.
How do I contact Victoria Medical Centre?
Call 0191 483 2106. You can also book and order repeat prescriptions in the NHS App. The address is 12-28 Glen Street, Hebburn, NE31 1NU.
Does Victoria Medical Centre have a branch surgery?
Yes. Victoria Medical Centre also runs Dr Vinayak (158 Calf Close Lane, Jarrow, NE32 4DU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Victoria Medical Centre?
Around 3,651 patients are registered (January 2025). The surgery is part of South Tyneside West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.