GP surgery in Hebburn
The Glen Medical Group
30 Glen Street, Hebburn, NE31 1NU
Scores 31 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone37
- Easy to contact online55
- Good experience of getting in touch38
- Did not wait too long for the appointment14
Quality of care 38
- Patients rate the surgery as good36
- Patients got what they needed23
- Doctors and nurses listen53
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done21
- Meets NHS clinical targets80
- Children vaccinated on time73
What patients say
128 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
below the England average (57%)
75%
say their experience is good
about the England average (77%)
+3
change since last year
2025: 72% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 39% |
| Easy to contact via website | 60% | 58% | 43% |
| Easy to contact via NHS App | 52% | 54% | 40% |
| Reception staff helpful | 89% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 25% |
| Sees preferred clinician | 29% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 75% |
| Next steps within 2 days | 86% | 93% | 95% |
| Good experience of contacting | 71% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 34% |
| Waiting time was about right | 56% | 69% | 50% |
| Remote appointment | 21% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 84% | 86% | 87% |
| Considered mental wellbeing | 72% | 75% | 72% |
| Had all the information needed | 88% | 92% | 96% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 87% | 90% | 96% |
| Overall | |||
| Overall experience good | 75% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 62% |
| Supported by local services | 84% | 70% | 73% |
| Discussed managing condition | 48% | 43% | 43% |
| Agreed a care plan | 44% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2025. Bank holidays may differ.
- Address
- 30 Glen Street, Hebburn, NE31 1NU
- Phone
- 0191 496 3770
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Tyneside West PCN (a group of local surgeries that share services)
- NHS code
- A88022 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Parent and baby room
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 19.6% | 14.3% |
| Obesity | 19.9% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 56% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Glen Medical Groupthis surgery | – | 31 | 55% | 75% | Yes |
| Victoria Medical CentreHebburn, NE31 1NU | under 0.1 miles | 65 | 61% | 87% | Yes |
| Ellison View SurgeryHebburn, NE31 1NU | under 0.1 miles | 49 | 54% | 62% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 0.9 miles | 74 | 65% | 83% | Yes |
| Mayfield Medical GroupJarrow, NE32 5SE | 1.0 miles | 60 | 59% | 83% | Yes |
| Albert Road SurgeryJarrow, NE32 5AG | 1.2 miles | 82 | 68% | 88% | Yes |
| East Wing PracticeJarrow, NE32 3UX | 1.3 miles | 38 | 69% | 79% | Yes |
| The G.p.suiteJarrow, NE32 3UX | 1.3 miles | 56 | 79% | 79% | Yes |
| Hadrian Health CentreWallsend, NE28 8QU | 1.4 miles | 55 | 57% | 79% | Yes |
| St. Anthony's Health CentreNewcastle Upon Tyne, NE6 2NN | 1.5 miles | 68 | 66% | 83% | Yes |
Victoria Medical Centre is under 0.1 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Glen Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Glen Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 496 3770.
How do patients rate The Glen Medical Group?
In the 2026 NHS GP Patient Survey, 75% of patients at The Glen Medical Group said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Glen Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Glen Medical Group as Good at its last published inspection (report published 7 December 2016).
What are the opening times of The Glen Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 November 2025. Bank holidays may differ.
How do I contact The Glen Medical Group?
Call 0191 496 3770. You can also book and order repeat prescriptions in the NHS App. The address is 30 Glen Street, Hebburn, NE31 1NU.
How many patients are registered at The Glen Medical Group?
Around 11,153 patients are registered (January 2025). The surgery is part of South Tyneside West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.