GP surgery in Eltham
Everest Health Partnership
71 Sherard Road, Eltham, London, SE9 6ER
Scores 7 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone21
- Easy to contact online35
- Good experience of getting in touch26
- Did not wait too long for the appointment10
Quality of care 3
- Patients rate the surgery as good8
- Patients got what they needed16
- Doctors and nurses listen13
- Patients trust the staff6
- Inspection rating (Good)50
- Health checks and screening done5
- Meets NHS clinical targets24
- Children vaccinated on time11
What patients say
111 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
61%
say their experience is good
well below the England average (77%)
+3
change since last year
2025: 58% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 39% |
| Easy to contact via website | 52% | 58% | 56% |
| Easy to contact via NHS App | 43% | 54% | 39% |
| Reception staff helpful | 74% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 20% |
| Sees preferred clinician | 32% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 84% |
| Next steps within 2 days | 93% | 93% | 82% |
| Good experience of contacting | 67% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 29% | 57% | 32% |
| Waiting time was about right | 53% | 69% | 45% |
| Remote appointment | 32% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 77% |
| Treated with care and concern | 76% | 86% | 75% |
| Considered mental wellbeing | 63% | 75% | 66% |
| Had all the information needed | 89% | 92% | 86% |
| Confidence and trust | 84% | 93% | 85% |
| Involved in decisions | 84% | 92% | 89% |
| Needs were met | 85% | 90% | 87% |
| Overall | |||
| Overall experience good | 61% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 69% |
| Supported by local services | 51% | 70% | 64% |
| Discussed managing condition | 34% | 43% | 44% |
| Agreed a care plan | 24% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 13 December 2022. Bank holidays may differ.
- Address
- 71 Sherard Road, Eltham, London, SE9 6ER
- Phone
- 020 8850 2120
- Website
- www.everesthealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Eltham PCN (a group of local surgeries that share services)
- NHS code
- G83027 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Everest Health Partnership (William Barefoot Drive)
- 79 William Barefoot Drive, London, SE9 3JD
- Kidbrooke Village Medical Centre
- 8 Pegler Square, London, SE3 9GR
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 11.0% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 59% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Everest Health Partnershipthis surgery | – | 7 | 45% | 61% | Yes |
| Eltham Medical PracticeLondon, SE9 5DQ | 0.4 miles | 35 | 59% | 78% | Yes |
| Eltham Palace SurgeryLondon, SE9 5DQ | 0.4 miles | 14 | 65% | 69% | – |
| Manor Brook PMSLondon, SE3 0EN | 1.5 miles | 71 | 64% | 89% | Yes |
| Elmstead Medical ClinicLondon, SE9 3JD | 1.6 miles | 62 | 76% | 85% | Yes |
| Nightingale SurgeryLondon, SE12 8NP | 1.7 miles | 62 | 79% | 90% | Yes |
| New Eltham and Blackfen Medical CentreLondon, SE9 3PT | 1.8 miles | 48 | 60% | 78% | Yes |
| Lee Road SurgeryLondon, SE3 9RT | 1.8 miles | 70 | 80% | 86% | Yes |
| All Saints Medical Centre PMSLondon, SE18 3PS | 1.8 miles | 31 | 62% | 70% | Yes |
| Lewisham Medical CentreLondon, SE13 5PJ | 2.0 miles | 13 | 54% | 72% | Yes |
Eltham Medical Practice is 0.4 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Everest Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Everest Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 020 8850 2120.
How do patients rate Everest Health Partnership?
In the 2026 NHS GP Patient Survey, 61% of patients at Everest Health Partnership said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Everest Health Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Everest Health Partnership as Good at its last published inspection (report published 17 August 2018).
What are the opening times of Everest Health Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 13 December 2022. Bank holidays may differ.
How do I contact Everest Health Partnership?
Call 020 8850 2120 or visit its website, www.everesthealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 71 Sherard Road, Eltham, London, SE9 6ER.
Does Everest Health Partnership have a branch surgery?
Yes. Everest Health Partnership also runs Everest Health Partnership (William Barefoot Drive) (79 William Barefoot Drive, London, SE9 3JD) and Kidbrooke Village Medical Centre (8 Pegler Square, London, SE3 9GR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Everest Health Partnership?
Around 19,875 patients are registered (January 2025). The surgery is part of Eltham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.