GP surgery in Eltham
Eltham Medical Practice
Eltham Community Hospital, Passey Place, Eltham, London, SE9 5DQ
Scores 35 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone44
- Easy to contact online45
- Good experience of getting in touch29
- Did not wait too long for the appointment29
Quality of care 43
- Patients rate the surgery as good44
- Patients got what they needed51
- Doctors and nurses listen63
- Patients trust the staff67
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets25
- Children vaccinated on time10
What patients say
118 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
-7
change since last year
2025: 84% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 54% |
| Easy to contact via website | 56% | 58% | 63% |
| Easy to contact via NHS App | 52% | 54% | 66% |
| Reception staff helpful | 85% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 27% |
| Sees preferred clinician | 41% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 75% |
| Next steps within 2 days | 81% | 93% | 82% |
| Good experience of contacting | 68% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 39% |
| Waiting time was about right | 64% | 69% | 60% |
| Remote appointment | 18% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 91% |
| Treated with care and concern | 86% | 86% | 91% |
| Considered mental wellbeing | 70% | 75% | 75% |
| Had all the information needed | 95% | 92% | 92% |
| Confidence and trust | 95% | 93% | 98% |
| Involved in decisions | 86% | 92% | 92% |
| Needs were met | 91% | 90% | 95% |
| Overall | |||
| Overall experience good | 78% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 84% |
| Supported by local services | 77% | 70% | 76% |
| Discussed managing condition | 34% | 43% | 54% |
| Agreed a care plan | 37% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 February 2023. Bank holidays may differ.
- Address
- Eltham Community Hospital, Passey Place, Eltham, London, SE9 5DQ
- Phone
- 020 8850 5141
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Eltham PCN (a group of local surgeries that share services)
- NHS code
- G83680 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Eltham Medical Practice (Well Hall Road)
- 180 Well Hall Road, London, SE9 6SR
- Eltham Medical Practice (Westmount Road)
- 46 Westmount Road, London, SE9 1JE
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 11.9% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Eltham Medical Practicethis surgery | – | 35 | 59% | 78% | Yes |
| Eltham Palace SurgeryLondon, SE9 5DQ | under 0.1 miles | 14 | 65% | 69% | – |
| Everest Health PartnershipLondon, SE9 6ER | 0.4 miles | 7 | 45% | 61% | Yes |
| Elmstead Medical ClinicLondon, SE9 3JD | 1.3 miles | 62 | 76% | 85% | Yes |
| New Eltham and Blackfen Medical CentreLondon, SE9 3PT | 1.4 miles | 48 | 60% | 78% | Yes |
| Woodlands SurgerySidcup, DA15 8DF | 1.7 miles | 56 | 47% | 83% | Yes |
| Manor Brook PMSLondon, SE3 0EN | 1.8 miles | 71 | 64% | 89% | Yes |
| Nightingale SurgeryLondon, SE12 8NP | 1.9 miles | 62 | 79% | 90% | Yes |
| Bellegrove SurgeryWelling, DA16 3RE | 2.1 miles | 51 | 65% | 86% | Yes |
| The Westwood SurgeryWelling, DA16 2HE | 2.1 miles | 30 | 56% | 73% | Yes |
Elmstead Medical Clinic is 1.3 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Eltham Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Eltham Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8850 5141.
How do patients rate Eltham Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Eltham Medical Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Eltham Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Eltham Medical Practice as Good at its last published inspection (report published 24 December 2024).
What are the opening times of Eltham Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 February 2023. Bank holidays may differ.
How do I contact Eltham Medical Practice?
Call 020 8850 5141. You can also book and order repeat prescriptions in the NHS App. The address is Eltham Community Hospital, Passey Place, Eltham, London, SE9 5DQ.
Does Eltham Medical Practice have a branch surgery?
Yes. Eltham Medical Practice also runs Eltham Medical Practice (Well Hall Road) (180 Well Hall Road, London, SE9 6SR) and Eltham Medical Practice (Westmount Road) (46 Westmount Road, London, SE9 1JE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Eltham Medical Practice?
Around 25,998 patients are registered (January 2025). The surgery is part of Eltham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.