GP surgery in Guildford
Fairlands Medical Practice
The Fairlands Medical Centre, Fairlands Avenue, Fairlands, Guildford, GU3 3NA
Scores 77 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone61
- Easy to contact online84
- Good experience of getting in touch87
- Did not wait too long for the appointment46
Quality of care 82
- Patients rate the surgery as good78
- Patients got what they needed78
- Doctors and nurses listen86
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done46
- Meets NHS clinical targets62
- Children vaccinated on time57
What patients say
114 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+13
change since last year
2025: 74% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 43% |
| Easy to contact via website | 73% | 58% | 59% |
| Easy to contact via NHS App | 56% | 54% | 44% |
| Reception staff helpful | 92% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 21% |
| Sees preferred clinician | 36% | 42% | 8% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 85% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 88% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 54% |
| Waiting time was about right | 70% | 69% | 59% |
| Remote appointment | 42% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 83% |
| Treated with care and concern | 94% | 86% | 84% |
| Considered mental wellbeing | 75% | 75% | 75% |
| Had all the information needed | 95% | 92% | 92% |
| Confidence and trust | 97% | 93% | 89% |
| Involved in decisions | 98% | 92% | 87% |
| Needs were met | 95% | 90% | 85% |
| Overall | |||
| Overall experience good | 87% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 76% |
| Supported by local services | 71% | 70% | 66% |
| Discussed managing condition | 28% | 43% | 30% |
| Agreed a care plan | 50% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- The Fairlands Medical Centre, Fairlands Avenue, Fairlands, Guildford, GU3 3NA
- Phone
- 01483 594250
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central and North Guildford PCN (a group of local surgeries that share services)
- NHS code
- H81064 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Normandy Branch Surgery
- Glaziers Lane, Normandy, Guildford, GU3 2DD
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 14.4% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fairlands Medical Practicethis surgery | – | 77 | 67% | 87% | Yes |
| Guildowns Group PracticeGuildford, GU2 8LZ | 1.4 miles | 55 | 58% | 83% | Yes |
| Woodbridge Hill SurgeryGuildford, GU2 8YB | 1.8 miles | 64 | 66% | 77% | Yes |
| Dapdune House SurgeryGuildford, GU1 4RP | 2.4 miles | 46 | 66% | 75% | Yes |
| Pirbright SurgeryWoking, GU24 0JE | 2.4 miles | 90 | 83% | 89% | Yes |
| Austen Road SurgeryGuildford, GU1 3NW | 3.3 miles | 84 | 86% | 95% | Yes |
| St. Luke's SurgeryGuildford, GU1 3JH | 3.4 miles | 81 | 74% | 86% | Yes |
| St John's Family PracticeWoking, GU21 8TD | 3.5 miles | 48 | 45% | 74% | Yes |
| Merrow Park SurgeryGuildford, GU4 7EP | 4.0 miles | 44 | 45% | 68% | Yes |
| Goldsworth Park Health CentreWoking, GU21 3LQ | 4.1 miles | 9 | 29% | 57% | Yes |
Pirbright Surgery is 2.4 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fairlands Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fairlands Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01483 594250.
How do patients rate Fairlands Medical Practice?
In the 2026 NHS GP Patient Survey, 87% of patients at Fairlands Medical Practice said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Fairlands Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Fairlands Medical Practice as Good at its last published inspection (report published 9 April 2019).
What are the opening times of Fairlands Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Fairlands Medical Practice?
Call 01483 594250. You can also book and order repeat prescriptions in the NHS App. The address is The Fairlands Medical Centre, Fairlands Avenue, Fairlands, Guildford, GU3 3NA.
Does Fairlands Medical Practice have a branch surgery?
Yes. Fairlands Medical Practice also runs Normandy Branch Surgery (Glaziers Lane, Normandy, Guildford, GU3 2DD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Fairlands Medical Practice?
Around 14,109 patients are registered (January 2025). The surgery is part of Central and North Guildford PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.