GP surgery in Burpham
Merrow Park Surgery
Kingfisher Drive, Guildford, GU4 7EP
Scores 44 out of 100, average for a GP surgery in England. 68% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone21
- Easy to contact online82
- Good experience of getting in touch59
- Did not wait too long for the appointment42
Quality of care 46
- Patients rate the surgery as good18
- Patients got what they needed65
- Doctors and nurses listen19
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done92
- Meets NHS clinical targets73
- Children vaccinated on time64
What patients say
117 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 81% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 52% |
| Easy to contact via website | 72% | 58% | 66% |
| Easy to contact via NHS App | 62% | 54% | 68% |
| Reception staff helpful | 85% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 28% |
| Sees preferred clinician | 30% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 89% |
| Next steps within 2 days | 93% | 93% | 91% |
| Good experience of contacting | 78% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 69% |
| Waiting time was about right | 69% | 69% | 71% |
| Remote appointment | 28% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 93% |
| Treated with care and concern | 81% | 86% | 93% |
| Considered mental wellbeing | 63% | 75% | 76% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 91% | 92% | 95% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 68% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 89% |
| Supported by local services | 84% | 70% | 90% |
| Discussed managing condition | 36% | 43% | 34% |
| Agreed a care plan | 31% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 August 2024. Bank holidays may differ.
- Address
- Kingfisher Drive, Guildford, GU4 7EP
- Phone
- 01483 503331
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Guildford East PCN (a group of local surgeries that share services)
- NHS code
- H81035 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.1% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 9.1% | 13.9% |
| Smoking | 8.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Merrow Park Surgerythis surgery | – | 44 | 45% | 68% | Yes |
| Austen Road SurgeryGuildford, GU1 3NW | 1.5 miles | 84 | 86% | 95% | Yes |
| St. Luke's SurgeryGuildford, GU1 3JH | 1.6 miles | 81 | 74% | 86% | Yes |
| Dapdune House SurgeryGuildford, GU1 4RP | 2.1 miles | 46 | 66% | 75% | Yes |
| Villages Medical CentreWoking, GU23 7BP | 2.5 miles | 95 | 80% | 96% | Yes |
| Woodbridge Hill SurgeryGuildford, GU2 8YB | 2.5 miles | 64 | 66% | 77% | Yes |
| Guildowns Group PracticeGuildford, GU2 8LZ | 3.6 miles | 55 | 58% | 83% | Yes |
| SheresurgeryanddispensaryGuildford, GU5 9DR | 3.7 miles | 95 | 80% | 95% | Yes |
| Wonersh SurgeryGuildford, GU5 0PE | 3.8 miles | 95 | 76% | 92% | Yes |
| Fairlands Medical PracticeGuildford, GU3 3NA | 4.0 miles | 77 | 67% | 87% | Yes |
Austen Road Surgery is 1.5 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Merrow Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Merrow Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01483 503331.
How do patients rate Merrow Park Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at Merrow Park Surgery said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Merrow Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Merrow Park Surgery as Good at its last published inspection (report published 5 July 2023).
What are the opening times of Merrow Park Surgery?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 8pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 August 2024. Bank holidays may differ.
How do I contact Merrow Park Surgery?
Call 01483 503331. You can also book and order repeat prescriptions in the NHS App. The address is Kingfisher Drive, Guildford, GU4 7EP.
How many patients are registered at Merrow Park Surgery?
Around 11,789 patients are registered (January 2025). The surgery is part of Guildford East PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.