GP surgery in Washington
Galleries Medical Practice
The Galleries Health Centre, Washington Centre, Washington, NE38 7NQ
Scores 43 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone60
- Easy to contact online36
- Good experience of getting in touch57
- Did not wait too long for the appointment41
Quality of care 33
- Patients rate the surgery as good46
- Patients got what they needed23
- Doctors and nurses listen14
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets82
- Children vaccinated on time87
What patients say
107 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
0
change since last year
2025: 78% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 68% |
| Easy to contact via website | 52% | 58% | 57% |
| Easy to contact via NHS App | 59% | 54% | 57% |
| Reception staff helpful | 83% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 32% |
| Sees preferred clinician | 27% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 85% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 78% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 56% |
| Waiting time was about right | 69% | 69% | 76% |
| Remote appointment | 17% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 91% |
| Treated with care and concern | 84% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 83% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 86% | 93% | 94% |
| Involved in decisions | 82% | 92% | 85% |
| Needs were met | 87% | 90% | 90% |
| Overall | |||
| Overall experience good | 78% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 70% |
| Supported by local services | 74% | 70% | 71% |
| Discussed managing condition | 39% | 43% | 43% |
| Agreed a care plan | 41% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 August 2026. Bank holidays may differ.
- Address
- The Galleries Health Centre, Washington Centre, Washington, NE38 7NQ
- Phone
- 0191 543 5555
- Website
- www.galleriesmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Washington PCN (a group of local surgeries that share services)
- NHS code
- A89012 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Parent and baby room
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 17.2% | 14.3% |
| Obesity | 21.5% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Galleries Medical Practicethis surgery | – | 43 | 67% | 78% | Yes |
| Sunderland GP Alliance Medical PracticeWashington, NE38 7NQ | under 0.1 miles | 18 | 37% | 80% | Yes |
| New Washington Medical GroupWashington, NE37 2PU | 1.0 miles | 20 | 61% | 70% | Yes |
| The Stephenson Medical PracticeWashington, NE37 2PU | 1.0 miles | 59 | 52% | 85% | Yes |
| Concord Medical PracticeWashington, NE37 2PU | 1.0 miles | 49 | 68% | 73% | Yes |
| I J HealthcareWashington, NE38 9AB | 1.2 miles | 68 | 86% | 80% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 1.4 miles | 92 | 90% | 94% | Yes |
| Birtley Medical GroupChester Le Street, DH3 2QT | 1.9 miles | 20 | 48% | 67% | Yes |
| Wrekenton Medical GroupGateshead, NE9 7AD | 2.5 miles | 22 | 61% | 70% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 2.6 miles | 76 | 86% | 85% | Yes |
The Stephenson Medical Practice is 1.0 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Galleries Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Galleries Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 543 5555.
How do patients rate Galleries Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Galleries Medical Practice said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Galleries Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Galleries Medical Practice as Good at its last published inspection (report published 17 March 2020).
What are the opening times of Galleries Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 August 2026. Bank holidays may differ.
How do I contact Galleries Medical Practice?
Call 0191 543 5555 or visit its website, www.galleriesmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Galleries Health Centre, Washington Centre, Washington, NE38 7NQ.
How many patients are registered at Galleries Medical Practice?
Around 11,512 patients are registered (January 2025). The surgery is part of Washington PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.