GP surgery in Washington
Sunderland GP Alliance Medical Practice
Health Centre, The Galleries, Washington Centre, Washington, NE38 7NQ
Scores 18 out of 100, poor for a GP surgery in England. 80% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone11
- Easy to contact online27
- Good experience of getting in touch22
- Did not wait too long for the appointment15
Quality of care 34
- Patients rate the surgery as good53
- Patients got what they needed14
- Doctors and nurses listen39
- Patients trust the staff15
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets70
- Children vaccinated on time84
What patients say
97 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+10
change since last year
2025: 69% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 34% |
| Easy to contact via website | 48% | 58% | 44% |
| Easy to contact via NHS App | 33% | 54% | 43% |
| Reception staff helpful | 79% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 23% |
| Sees preferred clinician | 19% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 80% |
| Next steps within 2 days | 74% | 93% | 80% |
| Good experience of contacting | 65% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 44% |
| Waiting time was about right | 57% | 69% | 49% |
| Remote appointment | 21% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 90% |
| Treated with care and concern | 87% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 72% |
| Had all the information needed | 93% | 92% | 84% |
| Confidence and trust | 88% | 93% | 95% |
| Involved in decisions | 92% | 92% | 88% |
| Needs were met | 84% | 90% | 92% |
| Overall | |||
| Overall experience good | 80% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 72% |
| Supported by local services | 77% | 70% | 65% |
| Discussed managing condition | 45% | 43% | 47% |
| Agreed a care plan | 51% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 February 2024. Bank holidays may differ.
- Address
- Health Centre, The Galleries, Washington Centre, Washington, NE38 7NQ
- Phone
- 0191 543 8807
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Washington PCN (a group of local surgeries that share services)
- NHS code
- A89025 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Barmston Medical Centre
- Westerhope Road, Washington, NE38 8JF
- Pennywell Medical Centre
- Portsmouth Road, Sunderland, SR4 9AS
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 20.2% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 55% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sunderland GP Alliance Medical Practicethis surgery | – | 18 | 37% | 80% | Yes |
| Galleries Medical PracticeWashington, NE38 7NQ | under 0.1 miles | 43 | 67% | 78% | Yes |
| New Washington Medical GroupWashington, NE37 2PU | 1.0 miles | 20 | 61% | 70% | Yes |
| The Stephenson Medical PracticeWashington, NE37 2PU | 1.0 miles | 59 | 52% | 85% | Yes |
| Concord Medical PracticeWashington, NE37 2PU | 1.0 miles | 49 | 68% | 73% | Yes |
| I J HealthcareWashington, NE38 9AB | 1.2 miles | 68 | 86% | 80% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 1.4 miles | 92 | 90% | 94% | Yes |
| Birtley Medical GroupChester Le Street, DH3 2QT | 1.9 miles | 20 | 48% | 67% | Yes |
| Wrekenton Medical GroupGateshead, NE9 7AD | 2.5 miles | 22 | 61% | 70% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 2.6 miles | 76 | 86% | 85% | Yes |
Galleries Medical Practice is under 0.1 miles away, scores 43 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sunderland GP Alliance Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sunderland GP Alliance Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 543 8807.
How do patients rate Sunderland GP Alliance Medical Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Sunderland GP Alliance Medical Practice said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Sunderland GP Alliance Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Sunderland GP Alliance Medical Practice as Good at its last published inspection (report published 24 December 2018).
What are the opening times of Sunderland GP Alliance Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 February 2024. Bank holidays may differ.
How do I contact Sunderland GP Alliance Medical Practice?
Call 0191 543 8807. You can also book and order repeat prescriptions in the NHS App. The address is Health Centre, The Galleries, Washington Centre, Washington, NE38 7NQ.
Does Sunderland GP Alliance Medical Practice have a branch surgery?
Yes. Sunderland GP Alliance Medical Practice also runs Barmston Medical Centre (Westerhope Road, Washington, NE38 8JF) and Pennywell Medical Centre (Portsmouth Road, Sunderland, SR4 9AS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sunderland GP Alliance Medical Practice?
Around 10,090 patients are registered (January 2025). The surgery is part of Washington PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.