GP surgery in Washington
New Washington Medical Group
Victoria Road Health Centre, Victoria Road, Concord, Washington, NE37 2PU
Scores 20 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone47
- Easy to contact online6
- Good experience of getting in touch19
- Did not wait too long for the appointment16
Quality of care 25
- Patients rate the surgery as good21
- Patients got what they needed11
- Doctors and nurses listen52
- Patients trust the staff13
- Inspection rating (Good)50
- Health checks and screening done42
- Meets NHS clinical targets86
- Children vaccinated on time88
What patients say
128 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
70%
say their experience is good
below the England average (77%)
-5
change since last year
2025: 74% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 56% |
| Easy to contact via website | 32% | 58% | 48% |
| Easy to contact via NHS App | 36% | 54% | 37% |
| Reception staff helpful | 90% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 42% |
| Sees preferred clinician | 43% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 91% |
| Good experience of contacting | 64% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 50% |
| Waiting time was about right | 57% | 69% | 50% |
| Remote appointment | 24% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 92% |
| Treated with care and concern | 85% | 86% | 92% |
| Considered mental wellbeing | 72% | 75% | 85% |
| Had all the information needed | 87% | 92% | 92% |
| Confidence and trust | 87% | 93% | 92% |
| Involved in decisions | 84% | 92% | 92% |
| Needs were met | 83% | 90% | 94% |
| Overall | |||
| Overall experience good | 70% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 76% |
| Supported by local services | 71% | 70% | 59% |
| Discussed managing condition | 46% | 43% | 41% |
| Agreed a care plan | 52% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2022. Bank holidays may differ.
- Address
- Victoria Road Health Centre, Victoria Road, Concord, Washington, NE37 2PU
- Phone
- 0191 563 4929
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Washington PCN (a group of local surgeries that share services)
- NHS code
- A89026 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 8.2% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 15.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 59% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Washington Medical Groupthis surgery | – | 20 | 61% | 70% | Yes |
| The Stephenson Medical PracticeWashington, NE37 2PU | under 0.1 miles | 59 | 52% | 85% | Yes |
| Concord Medical PracticeWashington, NE37 2PU | under 0.1 miles | 49 | 68% | 73% | Yes |
| Sunderland GP Alliance Medical PracticeWashington, NE38 7NQ | 1.0 miles | 18 | 37% | 80% | Yes |
| Galleries Medical PracticeWashington, NE38 7NQ | 1.0 miles | 43 | 67% | 78% | Yes |
| Wrekenton Medical GroupGateshead, NE9 7AD | 2.0 miles | 22 | 61% | 70% | Yes |
| I J HealthcareWashington, NE38 9AB | 2.3 miles | 68 | 86% | 80% | Yes |
| Longrigg Medical CentreGateshead, NE10 8PH | 2.3 miles | 46 | 53% | 80% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 2.5 miles | 92 | 90% | 94% | Yes |
| Birtley Medical GroupChester Le Street, DH3 2QT | 2.5 miles | 20 | 48% | 67% | Yes |
The Stephenson Medical Practice is under 0.1 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Washington Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Washington Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 563 4929.
How do patients rate New Washington Medical Group?
In the 2026 NHS GP Patient Survey, 70% of patients at New Washington Medical Group said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for New Washington Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated New Washington Medical Group as Good at its last published inspection (report published 28 April 2022).
What are the opening times of New Washington Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 November 2022. Bank holidays may differ.
How do I contact New Washington Medical Group?
Call 0191 563 4929. You can also book and order repeat prescriptions in the NHS App. The address is Victoria Road Health Centre, Victoria Road, Concord, Washington, NE37 2PU.
How many patients are registered at New Washington Medical Group?
Around 7,202 patients are registered (January 2025). The surgery is part of Washington PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.