GP surgery in Shiney Row and Penshaw
Grangewood Surgery
Chester Road, Shiney Row, Houghton Le Spring, DH4 4RB
Scores 76 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone90
- Easy to contact online40
- Good experience of getting in touch59
- Did not wait too long for the appointment59
Quality of care 81
- Patients rate the surgery as good70
- Patients got what they needed59
- Doctors and nurses listen71
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done91
- Meets NHS clinical targets89
- Children vaccinated on time95
What patients say
114 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
-12
change since last year
2025: 97% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 79% |
| Easy to contact via website | 54% | 58% | 66% |
| Easy to contact via NHS App | 68% | 54% | 76% |
| Reception staff helpful | 88% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 29% |
| Sees preferred clinician | 49% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 95% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 96% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 46% |
| Waiting time was about right | 75% | 69% | 82% |
| Remote appointment | 11% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 95% |
| Treated with care and concern | 87% | 86% | 96% |
| Considered mental wellbeing | 79% | 75% | 92% |
| Had all the information needed | 92% | 92% | 96% |
| Confidence and trust | 95% | 93% | 100% |
| Involved in decisions | 95% | 92% | 98% |
| Needs were met | 92% | 90% | 96% |
| Overall | |||
| Overall experience good | 85% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 80% |
| Supported by local services | 75% | 70% | 75% |
| Discussed managing condition | 57% | 43% | 62% |
| Agreed a care plan | 55% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 October 2025. Bank holidays may differ.
- Address
- Chester Road, Shiney Row, Houghton Le Spring, DH4 4RB
- Phone
- 0191 385 2898
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coalfields PCN (a group of local surgeries that share services)
- NHS code
- A89028 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.6% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 21.1% | 14.3% |
| Obesity | 20.4% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 82% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 56% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grangewood Surgerythis surgery | – | 76 | 86% | 85% | Yes |
| Westbourne Medical GroupHoughton Le Spring, DH4 4RW | 0.1 mile | 83 | 81% | 85% | Yes |
| Herrington Medical CentreHoughton Le Spring, DH4 4LE | 0.6 miles | 90 | 88% | 88% | Yes |
| I J HealthcareWashington, NE38 9AB | 1.6 miles | 68 | 86% | 80% | Yes |
| Kepier Medical PracticeHoughton Le Spring, DH4 5EQ | 1.7 miles | 79 | 76% | 86% | Yes |
| Houghton Medical Group,Houghton Le Spring, DH4 4DN | 2.1 miles | 87 | 72% | 89% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 2.2 miles | 92 | 90% | 94% | Yes |
| Galleries Medical PracticeWashington, NE38 7NQ | 2.6 miles | 43 | 67% | 78% | Yes |
| Sunderland GP Alliance Medical PracticeWashington, NE38 7NQ | 2.6 miles | 18 | 37% | 80% | Yes |
| Great Lumley SurgeryChester Le Street, DH3 4LE | 2.7 miles | 98 | 87% | 93% | Yes |
Herrington Medical Centre is 0.6 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grangewood Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grangewood Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 385 2898.
How do patients rate Grangewood Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Grangewood Surgery said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Grangewood Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Grangewood Surgery as Good at its last published inspection (report published 18 November 2022).
What are the opening times of Grangewood Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 October 2025. Bank holidays may differ.
How do I contact Grangewood Surgery?
Call 0191 385 2898. You can also book and order repeat prescriptions in the NHS App. The address is Chester Road, Shiney Row, Houghton Le Spring, DH4 4RB.
How many patients are registered at Grangewood Surgery?
Around 7,414 patients are registered (January 2025). The surgery is part of Coalfields PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.