GP surgery in Gillingham
Gillingham Medical Practice
Barn Surgery, Newbury, Gillingham, SP8 4XS
Scores 46 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone30
- Easy to contact online51
- Good experience of getting in touch58
- Did not wait too long for the appointment36
Quality of care 54
- Patients rate the surgery as good39
- Patients got what they needed42
- Doctors and nurses listen41
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done51
- Meets NHS clinical targets88
- Children vaccinated on time92
What patients say
103 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 77% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 38% |
| Easy to contact via website | 59% | 58% | 63% |
| Easy to contact via NHS App | 58% | 54% | 46% |
| Reception staff helpful | 87% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 27% |
| Sees preferred clinician | 41% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 83% |
| Next steps within 2 days | 88% | 93% | 89% |
| Good experience of contacting | 78% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 52% |
| Waiting time was about right | 67% | 69% | 61% |
| Remote appointment | 30% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 91% |
| Treated with care and concern | 87% | 86% | 93% |
| Considered mental wellbeing | 74% | 75% | 79% |
| Had all the information needed | 93% | 92% | 98% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 93% | 92% | 92% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 76% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 86% |
| Supported by local services | 86% | 70% | 79% |
| Discussed managing condition | 47% | 43% | 44% |
| Agreed a care plan | 39% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 April 2016. Bank holidays may differ.
- Address
- Barn Surgery, Newbury, Gillingham, SP8 4XS
- Phone
- 01747 824201
- Website
- www.gillinghamsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Vale PCN (a group of local surgeries that share services)
- NHS code
- J81081 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Peacemarsh Surgery
- New Medical Centre, Marlott Road, Peacemarsh, Gillingham, SP8 4FA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 14.5% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gillingham Medical Practicethis surgery | – | 46 | 51% | 76% | Yes |
| Silton SurgeryGillingham, SP8 5DF | 3.3 miles | 97 | 100% | 96% | Yes |
| Mere SurgeryWarminster, BA12 6DT | 3.7 miles | 99 | 99% | 100% | Yes |
| Wincanton Health CentreWincanton, BA9 9FQ | 6.6 miles | 32 | 62% | 68% | Yes |
| Hindon SurgerySalisbury, SP3 6DJ | 7.3 miles | 100 | 100% | 97% | Yes |
| Blackmore Vale PartnershipSturminster Newton, DT10 1QU | 7.6 miles | 79 | 68% | 87% | Yes |
| Tisbury SurgerySalisbury, SP3 6LF | 8.6 miles | 98 | 97% | 99% | Yes |
| Bruton SurgeryBruton, BA10 0EG | 9.5 miles | 94 | 84% | 93% | Yes |
| Milborne Port SurgerySherborne, DT9 5FH | 9.9 miles | 94 | 90% | 92% | Yes |
| Millbrook Surgery, Castle CaryCastle Cary, BA7 7EE | 11.3 miles | 96 | 85% | 95% | Yes |
Silton Surgery is 3.3 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gillingham Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gillingham Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01747 824201.
How do patients rate Gillingham Medical Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Gillingham Medical Practice said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Gillingham Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Gillingham Medical Practice as Good at its last published inspection (report published 29 September 2016).
What are the opening times of Gillingham Medical Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 April 2016. Bank holidays may differ.
How do I contact Gillingham Medical Practice?
Call 01747 824201 or visit its website, www.gillinghamsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Barn Surgery, Newbury, Gillingham, SP8 4XS.
Does Gillingham Medical Practice have a branch surgery?
Yes. Gillingham Medical Practice also runs Peacemarsh Surgery (New Medical Centre, Marlott Road, Peacemarsh, Gillingham, SP8 4FA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Gillingham Medical Practice?
Around 13,274 patients are registered (January 2025). The surgery is part of The Vale PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.