GP surgery in Gillingham
Silton Surgery
The Surgery, Gillingham Road, Silton, Gillingham, SP8 5DF
Scores 97 out of 100, excellent for a GP surgery in England. 96% of patients say their experience is good and 100% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 100
- Easy to get through on the phone100
- Easy to contact online99
- Good experience of getting in touch98
- Did not wait too long for the appointment100
Quality of care 90
- Patients rate the surgery as good98
- Patients got what they needed86
- Doctors and nurses listen87
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets31
- Children vaccinated on time80
What patients say
126 patients answered the 2026 NHS survey about this surgery.
100%
find the phone easy
well above the England average (57%)
96%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 97% · 2026: 96%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 100% | 57% | 100% |
| Easy to contact via website | 92% | 58% | 76% |
| Easy to contact via NHS App | 90% | 54% | 79% |
| Reception staff helpful | 100% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 44% |
| Sees preferred clinician | 91% | 42% | 94% |
| What happened when they got in touch | |||
| Knew what would happen next | 98% | 84% | 98% |
| Next steps within 2 days | 97% | 93% | 100% |
| Good experience of contacting | 95% | 73% | 99% |
| The appointment | |||
| Offered a choice of time or day | 96% | 57% | 92% |
| Waiting time was about right | 100% | 69% | 97% |
| Remote appointment | 13% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 97% |
| Treated with care and concern | 92% | 86% | 94% |
| Considered mental wellbeing | 90% | 75% | 95% |
| Had all the information needed | 99% | 92% | 100% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 97% | 92% | 100% |
| Needs were met | 96% | 90% | 96% |
| Overall | |||
| Overall experience good | 96% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 95% |
| Supported by local services | 80% | 70% | 87% |
| Discussed managing condition | 56% | 43% | 49% |
| Agreed a care plan | 66% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 4pm |
| Tuesday | 8:30am to 7pm |
| Wednesday | 8:30am to 1pm |
| Thursday | 8:30am to 5:30pm |
| Friday | 8:30am to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 August 2025. Bank holidays may differ.
- Address
- The Surgery, Gillingham Road, Silton, Gillingham, SP8 5DF
- Phone
- 01747 840226
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sarum West PCN (a group of local surgeries that share services)
- NHS code
- J83629 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 4.7% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Silton Surgerythis surgery | – | 97 | 100% | 96% | Yes |
| Mere SurgeryWarminster, BA12 6DT | 2.4 miles | 99 | 99% | 100% | Yes |
| Gillingham Medical PracticeGillingham, SP8 4XS | 3.3 miles | 46 | 51% | 76% | Yes |
| Wincanton Health CentreWincanton, BA9 9FQ | 4.8 miles | 32 | 62% | 68% | Yes |
| Bruton SurgeryBruton, BA10 0EG | 6.5 miles | 94 | 84% | 93% | Yes |
| Hindon SurgerySalisbury, SP3 6DJ | 8.2 miles | 100 | 100% | 97% | Yes |
| Millbrook Surgery, Castle CaryCastle Cary, BA7 7EE | 8.8 miles | 96 | 85% | 95% | Yes |
| Milborne Port SurgerySherborne, DT9 5FH | 10.0 miles | 94 | 90% | 92% | Yes |
| Blackmore Vale PartnershipSturminster Newton, DT10 1QU | 10.1 miles | 79 | 68% | 87% | Yes |
| Tisbury SurgerySalisbury, SP3 6LF | 10.3 miles | 98 | 97% | 99% | Yes |
Common questions
Is Silton Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Silton Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01747 840226.
How do patients rate Silton Surgery?
In the 2026 NHS GP Patient Survey, 96% of patients at Silton Surgery said their overall experience was good. The England average is 77%. 100% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Silton Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Silton Surgery as Good at its last published inspection (report published 8 November 2016).
What are the opening times of Silton Surgery?
Reception is open Monday 8:30am to 4pm, Tuesday 8:30am to 7pm, Wednesday 8:30am to 1pm, Thursday 8:30am to 5:30pm, Friday 8:30am to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 August 2025. Bank holidays may differ.
How do I contact Silton Surgery?
Call 01747 840226. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Gillingham Road, Silton, Gillingham, SP8 5DF.
How many patients are registered at Silton Surgery?
Around 2,308 patients are registered (January 2025). The surgery is part of Sarum West PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.