GP surgery in Tooting
Grafton Medical Partners
Trevelyan House, 160 Tooting High Street, London, SW17 0RT
Scores 63 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone70
- Easy to contact online66
- Good experience of getting in touch66
- Did not wait too long for the appointment42
Quality of care 62
- Patients rate the surgery as good81
- Patients got what they needed74
- Doctors and nurses listen35
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done51
- Meets NHS clinical targets32
- Children vaccinated on time25
What patients say
147 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 91% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 75% |
| Easy to contact via website | 65% | 58% | 60% |
| Easy to contact via NHS App | 64% | 54% | 66% |
| Reception staff helpful | 86% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 27% |
| Sees preferred clinician | 37% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 90% |
| Next steps within 2 days | 91% | 93% | 91% |
| Good experience of contacting | 81% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 77% |
| Waiting time was about right | 69% | 69% | 75% |
| Remote appointment | 18% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 92% |
| Treated with care and concern | 85% | 86% | 88% |
| Considered mental wellbeing | 72% | 75% | 83% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 90% | 93% | 95% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 94% | 90% | 95% |
| Overall | |||
| Overall experience good | 88% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 87% |
| Supported by local services | 67% | 70% | 76% |
| Discussed managing condition | 46% | 43% | 58% |
| Agreed a care plan | 62% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 147 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 14 August 2019. Bank holidays may differ.
- Address
- Trevelyan House, 160 Tooting High Street, London, SW17 0RT
- Phone
- 020 3883 5700
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Grafton Medical Partners PCN (a group of local surgeries that share services)
- NHS code
- Y02423 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Macmillan Way Surgery
- 103 Macmillan Way, London, SW17 6AT
- Upper Tooting Road Medical Centre
- 219 Upper Tooting Road, London, SW17 7TG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.4% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 10.8% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 7.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 75% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grafton Medical Partnersthis surgery | – | 63 | 72% | 88% | Yes |
| Colliers Wood SurgeryLondon, SW19 2BY | 0.4 miles | 16 | 46% | 64% | Yes |
| Tooting South Medical CentreLondon, SW17 9HQ | 0.5 miles | 17 | 43% | 63% | Yes |
| Riverhouse Medical PracticeLondon, SW19 1YG | 0.6 miles | 95 | 85% | 93% | Yes |
| Merton Medical PracticeLondon, SW19 1DG | 0.9 miles | 55 | 60% | 78% | Yes |
| Tooting Bec SurgeryLondon, SW17 7BA | 0.9 miles | 48 | 75% | 67% | No |
| Mitcham Family PracticeMitcham, CR4 3HS | 1.1 miles | 20 | 69% | 68% | Yes |
| Figges Marsh SurgeryMitcham, CR4 3LD | 1.1 miles | 73 | 73% | 90% | Yes |
| Earlsfield SurgeryLondon, SW18 4HH | 1.1 miles | 64 | 49% | 85% | Yes |
| Greyswood PracticeLondon, SW16 6PX | 1.2 miles | 68 | 75% | 87% | Yes |
Riverhouse Medical Practice is 0.6 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grafton Medical Partners taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grafton Medical Partners was taking on new patients. You can register online through the NHS website or call the surgery on 020 3883 5700.
How do patients rate Grafton Medical Partners?
In the 2026 NHS GP Patient Survey, 88% of patients at Grafton Medical Partners said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Grafton Medical Partners?
The Care Quality Commission, which inspects GP surgeries in England, rated Grafton Medical Partners as Good at its last published inspection (report published 30 January 2017).
What are the opening times of Grafton Medical Partners?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 14 August 2019. Bank holidays may differ.
How do I contact Grafton Medical Partners?
Call 020 3883 5700. You can also book and order repeat prescriptions in the NHS App. The address is Trevelyan House, 160 Tooting High Street, London, SW17 0RT.
Does Grafton Medical Partners have a branch surgery?
Yes. Grafton Medical Partners also runs Macmillan Way Surgery (103 Macmillan Way, London, SW17 6AT) and Upper Tooting Road Medical Centre (219 Upper Tooting Road, London, SW17 7TG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Grafton Medical Partners?
Around 44,332 patients are registered (January 2025). The surgery is part of Grafton Medical Partners PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.