GP surgery in Tooting
Tooting South Medical Centre
22 Otterburn Street, Tooting, London, SW17 9HQ
Scores 17 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone17
- Easy to contact online45
- Good experience of getting in touch20
- Did not wait too long for the appointment38
Quality of care 16
- Patients rate the surgery as good10
- Patients got what they needed10
- Doctors and nurses listen14
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done90
- Meets NHS clinical targets66
- Children vaccinated on time50
What patients say
104 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 64% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 35% |
| Easy to contact via website | 56% | 58% | 46% |
| Easy to contact via NHS App | 53% | 54% | 46% |
| Reception staff helpful | 72% | 85% | 59% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 53% |
| Sees preferred clinician | 23% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 63% |
| Next steps within 2 days | 97% | 93% | 99% |
| Good experience of contacting | 64% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 56% |
| Waiting time was about right | 67% | 69% | 72% |
| Remote appointment | 25% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 77% |
| Treated with care and concern | 75% | 86% | 74% |
| Considered mental wellbeing | 65% | 75% | 69% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 81% | 93% | 85% |
| Involved in decisions | 86% | 92% | 76% |
| Needs were met | 83% | 90% | 79% |
| Overall | |||
| Overall experience good | 63% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 65% |
| Supported by local services | 56% | 70% | 58% |
| Discussed managing condition | 34% | 43% | 51% |
| Agreed a care plan | 69% | 46% | 67% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 20 August 2025. Bank holidays may differ.
- Address
- 22 Otterburn Street, Tooting, London, SW17 9HQ
- Phone
- 020 8682 0521
- [email protected]
- Website
- www.tootingsouth.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Balham, Tooting & Furzedown PCN (a group of local surgeries that share services)
- NHS code
- H85680 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 3.8% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 7.3% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tooting South Medical Centrethis surgery | – | 17 | 43% | 63% | Yes |
| Grafton Medical PartnersLondon, SW17 0RT | 0.5 miles | 63 | 72% | 88% | Yes |
| Colliers Wood SurgeryLondon, SW19 2BY | 0.6 miles | 16 | 46% | 64% | Yes |
| Greyswood PracticeLondon, SW16 6PX | 0.7 miles | 68 | 75% | 87% | Yes |
| Figges Marsh SurgeryMitcham, CR4 3LD | 0.8 miles | 73 | 73% | 90% | Yes |
| Mitcham Family PracticeMitcham, CR4 3HS | 0.8 miles | 20 | 69% | 68% | Yes |
| Streatham Park SurgeryLondon, SW16 6LY | 0.9 miles | 74 | 68% | 85% | Yes |
| Riverhouse Medical PracticeLondon, SW19 1YG | 1.0 miles | 95 | 85% | 93% | Yes |
| Tooting Bec SurgeryLondon, SW17 7BA | 1.0 miles | 48 | 75% | 67% | No |
| Merton Medical PracticeLondon, SW19 1DG | 1.1 miles | 55 | 60% | 78% | Yes |
Grafton Medical Partners is 0.5 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tooting South Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tooting South Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8682 0521.
How do patients rate Tooting South Medical Centre?
In the 2026 NHS GP Patient Survey, 63% of patients at Tooting South Medical Centre said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Tooting South Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Tooting South Medical Centre as Good at its last published inspection (report published 8 April 2022).
What are the opening times of Tooting South Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 20 August 2025. Bank holidays may differ.
How do I contact Tooting South Medical Centre?
Call 020 8682 0521 or visit its website, www.tootingsouth.com. You can also book and order repeat prescriptions in the NHS App. The address is 22 Otterburn Street, Tooting, London, SW17 9HQ.
How many patients are registered at Tooting South Medical Centre?
Around 10,089 patients are registered (January 2025). The surgery is part of Balham, Tooting & Furzedown PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.