GP surgery in Westminster
Great Chapel Street Medical Centre
4th Floor, Soho Centre for Health, 1 Frith Street, London, W1D 3HZ
Scores 100 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 99
- Easy to get through on the phone95
- Easy to contact online100
- Good experience of getting in touch98
- Did not wait too long for the appointment100
Quality of care 100
- Patients rate the surgery as good92
- Patients got what they needed100
- Doctors and nurses listen96
- Patients trust the staff83
- Inspection rating (Not rated)–
- Meets NHS clinical targets–
What patients say
42 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
-4
change since last year
2025: 97% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 93% |
| Easy to contact via website | 94% | 58% | 81% |
| Easy to contact via NHS App | 85% | 54% | 90% |
| Reception staff helpful | 97% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 62% |
| Sees preferred clinician | 67% | 42% | 84% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 91% |
| Next steps within 2 days | 99% | 93% | 87% |
| Good experience of contacting | 97% | 73% | 97% |
| The appointment | |||
| Offered a choice of time or day | 86% | 57% | 95% |
| Waiting time was about right | 99% | 69% | 90% |
| Remote appointment | 23% | 26% | 10% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 97% |
| Treated with care and concern | 97% | 86% | 97% |
| Considered mental wellbeing | 97% | 75% | 89% |
| Had all the information needed | 99% | 92% | 94% |
| Confidence and trust | 97% | 93% | 100% |
| Involved in decisions | 100% | 92% | 94% |
| Needs were met | 100% | 90% | 100% |
| Overall | |||
| Overall experience good | 93% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 79% |
| Supported by local services | 93% | 70% | 75% |
| Discussed managing condition | 93% | 43% | 72% |
| Agreed a care plan | 89% | 46% | 74% |
Green means at least 2 points better than England, red at least 2 points worse. With about 42 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 9am to 5pm |
| Tuesday | 9am to 5pm |
| Wednesday | 9am to 5pm |
| Thursday | 9am to 5pm |
| Friday | 9am to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 April 2015. Bank holidays may differ.
- Address
- 4th Floor, Soho Centre for Health, 1 Frith Street, London, W1D 3HZ
- Phone
- 020 7437 9360
- [email protected]
- Website
- www.greatchapelst.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West End & Marylebone PCN (a group of local surgeries that share services)
- NHS code
- E87772 · NHS profile
Access and facilities
- Signing service
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Great Chapel Street Medical Centrethis surgery | – | 100 | 91% | 93% | Yes |
| Soho Square General PracticeLondon, W1D 3HZ | under 0.1 miles | 70 | 77% | 88% | Yes |
| Soho Centre for Health and CareLondon, W1D 3QS | under 0.1 miles | 44 | 81% | 78% | Yes |
| Covent Garden Medical CentreLondon, WC2H 9AA | 0.3 miles | 24 | 74% | 74% | Yes |
| Museum PracticeLondon, WC1B 3BA | 0.4 miles | 89 | 96% | 89% | Yes |
| Gower Street PracticeLondon, WC1E 6DP | 0.4 miles | 40 | 55% | 76% | Yes |
| Ridgmount PracticeLondon, WC1E 7AA | 0.4 miles | 67 | 82% | 65% | Yes |
| Kings College Health CentreLondon, WC2B 4PJ | 0.6 miles | 75 | 85% | 71% | Yes |
| Fitzrovia Medical CentreLondon, W1T 6EU | 0.6 miles | 20 | 62% | 78% | Yes |
| St Philips Medical CentreLondon, WC2A 2AZ | 0.7 miles | 77 | 88% | 86% | Yes |
Common questions
Is Great Chapel Street Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Great Chapel Street Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7437 9360.
How do patients rate Great Chapel Street Medical Centre?
In the 2026 NHS GP Patient Survey, 93% of patients at Great Chapel Street Medical Centre said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 100 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Great Chapel Street Medical Centre?
Reception is open Monday 9am to 5pm, Tuesday 9am to 5pm, Wednesday 9am to 5pm, Thursday 9am to 5pm, Friday 9am to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 April 2015. Bank holidays may differ.
How do I contact Great Chapel Street Medical Centre?
Call 020 7437 9360 or visit its website, www.greatchapelst.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is 4th Floor, Soho Centre for Health, 1 Frith Street, London, W1D 3HZ.
How many patients are registered at Great Chapel Street Medical Centre?
Around 478 patients are registered (January 2026). The surgery is part of West End & Marylebone PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.