GP surgery in Westminster
Kings College Health Centre
3rd Floor, Bush House, South East Wing, 300 Strand, London, WC2B 4PJ
Scores 75 out of 100, good for a GP surgery in England. 71% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone90
- Easy to contact online99
- Good experience of getting in touch87
- Did not wait too long for the appointment41
Quality of care 65
- Patients rate the surgery as good25
- Patients got what they needed97
- Doctors and nurses listen93
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done68
- Meets NHS clinical targets6
What patients say
39 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
71%
say their experience is good
below the England average (77%)
+5
change since last year
2025: 67% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 78% |
| Easy to contact via website | 93% | 58% | 54% |
| Easy to contact via NHS App | 74% | 54% | 47% |
| Reception staff helpful | 86% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 88% |
| Next steps within 2 days | 89% | 93% | 96% |
| Good experience of contacting | 88% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 86% | 57% | 69% |
| Waiting time was about right | 68% | 69% | 66% |
| Remote appointment | 30% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 84% |
| Treated with care and concern | 94% | 86% | 81% |
| Considered mental wellbeing | 82% | 75% | 68% |
| Had all the information needed | 97% | 92% | 81% |
| Confidence and trust | 100% | 93% | 82% |
| Involved in decisions | 100% | 92% | 93% |
| Needs were met | 99% | 90% | 90% |
| Overall | |||
| Overall experience good | 71% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 68% |
| Discussed managing condition | 59% | 43% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 39 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6:30pm |
| Tuesday | 9am to 6:30pm |
| Wednesday | 9am to 6:30pm |
| Thursday | 9am to 6:30pm |
| Friday | 9am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 September 2024. Bank holidays may differ.
- Address
- 3rd Floor, Bush House, South East Wing, 300 Strand, London, WC2B 4PJ
- Phone
- 020 4548 9842
- [email protected]
- Website
- www.kclnhshealthcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Westminster Living Well PCN (a group of local surgeries that share services)
- NHS code
- E87768 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 0.6% | 15.2% |
| Diabetes | 0.3% | 7.9% |
| Asthma | 1.5% | 6.6% |
| COPD | 0.0% | 1.9% |
| Coronary heart disease | 0.0% | 3.0% |
| Depression | 2.1% | 14.3% |
| Obesity | 3.0% | 13.9% |
| Smoking | 7.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 92% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kings College Health Centrethis surgery | – | 75 | 85% | 71% | Yes |
| St Philips Medical CentreLondon, WC2A 2AZ | 0.1 mile | 77 | 88% | 86% | Yes |
| Covent Garden Medical CentreLondon, WC2H 9AA | 0.4 miles | 24 | 74% | 74% | Yes |
| Museum PracticeLondon, WC1B 3BA | 0.5 miles | 89 | 96% | 89% | Yes |
| Soho Square General PracticeLondon, W1D 3HZ | 0.6 miles | 70 | 77% | 88% | Yes |
| Great Chapel Street Medical CentreLondon, W1D 3HZ | 0.6 miles | 100 | 91% | 93% | Yes |
| Soho Centre for Health and CareLondon, W1D 3QS | 0.6 miles | 44 | 81% | 78% | Yes |
| Holborn Medical CentreLondon, WC1N 3NA | 0.7 miles | 82 | 79% | 88% | Yes |
| Blackfriars Medical PracticeLondon, SE1 8EE | 0.7 miles | 41 | 74% | 68% | Yes |
| Gray's Inn Medical Group Chancery LaneLondon, WC1X 8TS | 0.7 miles | 60 | 80% | 80% | Yes |
Museum Practice is 0.5 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kings College Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kings College Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 4548 9842.
How do patients rate Kings College Health Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at Kings College Health Centre said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Kings College Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Kings College Health Centre as Good at its last published inspection (report published 17 January 2019).
What are the opening times of Kings College Health Centre?
Reception is open Monday 9am to 6:30pm, Tuesday 9am to 6:30pm, Wednesday 9am to 6:30pm, Thursday 9am to 6:30pm, Friday 9am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 September 2024. Bank holidays may differ.
How do I contact Kings College Health Centre?
Call 020 4548 9842 or visit its website, www.kclnhshealthcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is 3rd Floor, Bush House, South East Wing, 300 Strand, London, WC2B 4PJ.
How many patients are registered at Kings College Health Centre?
Around 22,411 patients are registered (January 2025). The surgery is part of Westminster Living Well PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.