GP surgery in Westminster
Soho Centre for Health and Care
1st Floor, 30 Soho Square, London, W1D 3QS
Scores 44 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone84
- Easy to contact online19
- Good experience of getting in touch53
- Did not wait too long for the appointment28
Quality of care 35
- Patients rate the surgery as good46
- Patients got what they needed48
- Doctors and nurses listen48
- Patients trust the staff66
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets3
- Children vaccinated on time0
What patients say
138 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-8
change since last year
2025: 86% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 71% |
| Easy to contact via website | 43% | 58% | 51% |
| Easy to contact via NHS App | 31% | 54% | 64% |
| Reception staff helpful | 87% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 59% | 31% | 56% |
| Sees preferred clinician | 72% | 42% | 85% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 92% |
| Next steps within 2 days | 92% | 93% | 96% |
| Good experience of contacting | 76% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 76% |
| Waiting time was about right | 64% | 69% | 65% |
| Remote appointment | 20% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 88% |
| Treated with care and concern | 86% | 86% | 95% |
| Considered mental wellbeing | 81% | 75% | 88% |
| Had all the information needed | 90% | 92% | 96% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 92% | 92% | 95% |
| Needs were met | 91% | 90% | 91% |
| Overall | |||
| Overall experience good | 78% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 74% |
| Supported by local services | 77% | 70% | 75% |
| Discussed managing condition | 54% | 43% | 47% |
| Agreed a care plan | 48% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 138 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 9am to 6pm |
| Tuesday | 9am to 6pm |
| Wednesday | 9am to 6pm |
| Thursday | 9am to 6pm |
| Friday | 9am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 April 2014. Bank holidays may differ.
- Address
- 1st Floor, 30 Soho Square, London, W1D 3QS
- Phone
- 020 3405 6540
- [email protected]
- Website
- sohosquaresurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West End & Marylebone PCN (a group of local surgeries that share services)
- NHS code
- E87069 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 5.6% | 15.2% |
| Diabetes | 3.1% | 7.9% |
| Asthma | 2.8% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 0.9% | 3.0% |
| Depression | 4.3% | 14.3% |
| Obesity | 3.1% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 48% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 60% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Soho Centre for Health and Carethis surgery | – | 44 | 81% | 78% | Yes |
| Great Chapel Street Medical CentreLondon, W1D 3HZ | under 0.1 miles | 100 | 91% | 93% | Yes |
| Soho Square General PracticeLondon, W1D 3HZ | under 0.1 miles | 70 | 77% | 88% | Yes |
| Covent Garden Medical CentreLondon, WC2H 9AA | 0.3 miles | 24 | 74% | 74% | Yes |
| Museum PracticeLondon, WC1B 3BA | 0.4 miles | 89 | 96% | 89% | Yes |
| Gower Street PracticeLondon, WC1E 6DP | 0.4 miles | 40 | 55% | 76% | Yes |
| Ridgmount PracticeLondon, WC1E 7AA | 0.4 miles | 67 | 82% | 65% | Yes |
| Kings College Health CentreLondon, WC2B 4PJ | 0.6 miles | 75 | 85% | 71% | Yes |
| Fitzrovia Medical CentreLondon, W1T 6EU | 0.6 miles | 20 | 62% | 78% | Yes |
| St Philips Medical CentreLondon, WC2A 2AZ | 0.7 miles | 77 | 88% | 86% | Yes |
Great Chapel Street Medical Centre is under 0.1 miles away, scores 100 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Soho Centre for Health and Care taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Soho Centre for Health and Care was taking on new patients. You can register online through the NHS website or call the surgery on 020 3405 6540.
How do patients rate Soho Centre for Health and Care?
In the 2026 NHS GP Patient Survey, 78% of patients at Soho Centre for Health and Care said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Soho Centre for Health and Care?
The Care Quality Commission, which inspects GP surgeries in England, rated Soho Centre for Health and Care as Good at its last published inspection (report published 29 April 2026).
What are the opening times of Soho Centre for Health and Care?
Reception is open Monday 9am to 6pm, Tuesday 9am to 6pm, Wednesday 9am to 6pm, Thursday 9am to 6pm, Friday 9am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 April 2014. Bank holidays may differ.
How do I contact Soho Centre for Health and Care?
Call 020 3405 6540 or visit its website, sohosquaresurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1st Floor, 30 Soho Square, London, W1D 3QS.
How many patients are registered at Soho Centre for Health and Care?
Around 2,949 patients are registered (January 2025). The surgery is part of West End & Marylebone PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.