GP surgery in King's Lynn
St James Medical Practice
Edward Benefer Way, South Wootton, King's Lynn, PE30 2FQ
Scores 93 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone92
- Easy to contact online82
- Good experience of getting in touch99
- Did not wait too long for the appointment87
Quality of care 84
- Patients rate the surgery as good92
- Patients got what they needed99
- Doctors and nurses listen61
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done22
- Meets NHS clinical targets31
- Children vaccinated on time35
What patients say
96 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 86% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 69% |
| Easy to contact via website | 73% | 58% | 50% |
| Easy to contact via NHS App | 75% | 54% | 56% |
| Reception staff helpful | 96% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 34% |
| Sees preferred clinician | 62% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 93% |
| Next steps within 2 days | 100% | 93% | 92% |
| Good experience of contacting | 98% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 83% |
| Waiting time was about right | 86% | 69% | 76% |
| Remote appointment | 22% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 90% |
| Treated with care and concern | 90% | 86% | 90% |
| Considered mental wellbeing | 78% | 75% | 81% |
| Had all the information needed | 96% | 92% | 91% |
| Confidence and trust | 100% | 93% | 97% |
| Involved in decisions | 100% | 92% | 95% |
| Needs were met | 99% | 90% | 91% |
| Overall | |||
| Overall experience good | 92% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 63% |
| Supported by local services | 95% | 70% | 63% |
| Discussed managing condition | 49% | 43% | 54% |
| Agreed a care plan | 49% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 8pm |
| Tuesday | 7:30am to 8pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 July 2025. Bank holidays may differ.
- Address
- Edward Benefer Way, South Wootton, King's Lynn, PE30 2FQ
- Phone
- 01553 774221
- [email protected]
- Website
- www.stjamesmp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kings Lynn PCN (a group of local surgeries that share services)
- NHS code
- D82051 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and child parking spaces
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 18.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St James Medical Practicethis surgery | – | 93 | 88% | 92% | Yes |
| Vida HealthcareKing's Lynn, PE30 4DY | 1.2 miles | 27 | 55% | 76% | Yes |
| The Woottons SurgeryKing's Lynn, PE30 3PT | 1.2 miles | 36 | 50% | 75% | Yes |
| Southgates Surgical & Medical CentreKing's Lynn, PE30 5QX | 2.0 miles | 9 | 30% | 75% | Yes |
| Grimston Medical CentreKing's Lynn, PE32 1DW | 5.0 miles | 62 | 68% | 77% | Yes |
| St Clements SurgeryKings Lynn, PE34 4LZ | 5.5 miles | 82 | 81% | 90% | Yes |
| Watlington Medical CentreKing's Lynn, PE33 0TU | 7.6 miles | 39 | 57% | 69% | Yes |
| St John's SurgeryWisbech, PE14 7RR | 8.0 miles | 96 | 95% | 94% | Yes |
| Heacham Group PracticeKings Lynn, PE31 7EX | 9.8 miles | 34 | 49% | 67% | Yes |
| Great Massingham SurgeryKing's Lynn, PE32 2JQ | 9.8 miles | 86 | 85% | 89% | Yes |
Common questions
Is St James Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St James Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01553 774221.
How do patients rate St James Medical Practice?
In the 2026 NHS GP Patient Survey, 92% of patients at St James Medical Practice said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for St James Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated St James Medical Practice as Good at its last published inspection (report published 17 August 2018).
What are the opening times of St James Medical Practice?
Reception is open Monday 7:30am to 8pm, Tuesday 7:30am to 8pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 July 2025. Bank holidays may differ.
How do I contact St James Medical Practice?
Call 01553 774221 or visit its website, www.stjamesmp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Edward Benefer Way, South Wootton, King's Lynn, PE30 2FQ.
How many patients are registered at St James Medical Practice?
Around 18,043 patients are registered (January 2025). The surgery is part of Kings Lynn PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.