GP surgery in Huntingdon
The Hicks Group Practice
75 Ermine Street, Huntingdon, PE29 3EZ
Scores 64 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 68
- Easy to get through on the phone32
- Easy to contact online50
- Good experience of getting in touch84
- Did not wait too long for the appointment83
Quality of care 57
- Patients rate the surgery as good68
- Patients got what they needed44
- Doctors and nurses listen29
- Patients trust the staff47
- Inspection rating (Good)50
- Health checks and screening done44
- Meets NHS clinical targets80
- Children vaccinated on time65
What patients say
103 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
84%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 86% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 50% |
| Easy to contact via website | 58% | 58% | 33% |
| Easy to contact via NHS App | 62% | 54% | 48% |
| Reception staff helpful | 94% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 27% |
| Sees preferred clinician | 28% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 89% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 87% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 63% |
| Waiting time was about right | 84% | 69% | 83% |
| Remote appointment | 30% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 90% |
| Treated with care and concern | 83% | 86% | 85% |
| Considered mental wellbeing | 62% | 75% | 70% |
| Had all the information needed | 97% | 92% | 92% |
| Confidence and trust | 93% | 93% | 88% |
| Involved in decisions | 93% | 92% | 90% |
| Needs were met | 90% | 90% | 89% |
| Overall | |||
| Overall experience good | 84% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 93% |
| Supported by local services | 85% | 70% | 85% |
| Discussed managing condition | 52% | 43% | 41% |
| Agreed a care plan | 60% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- 75 Ermine Street, Huntingdon, PE29 3EZ
- Phone
- 01480 453038
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Huntingdon PCN (a group of local surgeries that share services)
- NHS code
- D81050 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Godmanchester
- Roman Gate Surgery, Pinfold Lane, Godmanchester, Huntingdon, PE29 2JH · 01480 455331
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Sign language interpreter available online
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 18.7% | 13.9% |
| Smoking | 12.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Hicks Group Practicethis surgery | – | 64 | 52% | 84% | Yes |
| Priory Fields SurgeryHuntingdon, PE29 3RL | 0.4 miles | 60 | 68% | 83% | Yes |
| Acorn SurgeryHuntingdon, PE29 7HN | 0.9 miles | 77 | 64% | 82% | Yes |
| Alconbury SurgeryHuntingdon, PE28 4EQ | 3.9 miles | 98 | 87% | 96% | Yes |
| Buckden SurgerySt. Neots, PE19 5SZ | 4.0 miles | 96 | 78% | 93% | Yes |
| Spinney SurgerySt. Ives, PE27 3TP | 4.7 miles | 56 | 44% | 82% | Yes |
| Riverport Medical PracticeSt. Ives, PE27 3ER | 4.8 miles | 20 | 58% | 72% | Yes |
| Grove Medical PracticeSt. Ives, PE27 5JD | 5.0 miles | 53 | 45% | 82% | Yes |
| Moat House SurgeryHuntingdon, PE28 2RQ | 6.4 miles | 85 | 81% | 88% | Yes |
| Papworth SurgeryCambridge, CB23 3QQ | 6.4 miles | 73 | 68% | 90% | Yes |
Acorn Surgery is 0.9 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Hicks Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Hicks Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01480 453038.
How do patients rate The Hicks Group Practice?
In the 2026 NHS GP Patient Survey, 84% of patients at The Hicks Group Practice said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Hicks Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Hicks Group Practice as Good at its last published inspection (report published 19 July 2016).
What are the opening times of The Hicks Group Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact The Hicks Group Practice?
Call 01480 453038. You can also book and order repeat prescriptions in the NHS App. The address is 75 Ermine Street, Huntingdon, PE29 3EZ.
Does The Hicks Group Practice have a branch surgery?
Yes. The Hicks Group Practice also runs Godmanchester (Roman Gate Surgery, Pinfold Lane, Godmanchester, Huntingdon, PE29 2JH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Hicks Group Practice?
Around 17,257 patients are registered (January 2025). The surgery is part of Huntingdon PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.