GP surgery in St Ives
Spinney Surgery
The Spinney, Ramsey Road, St. Ives, PE27 3TP
Scores 56 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone19
- Easy to contact online83
- Good experience of getting in touch54
- Did not wait too long for the appointment89
Quality of care 51
- Patients rate the surgery as good59
- Patients got what they needed44
- Doctors and nurses listen39
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets76
- Children vaccinated on time72
What patients say
118 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
82%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 83% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 46% |
| Easy to contact via website | 73% | 58% | 71% |
| Easy to contact via NHS App | 71% | 54% | 60% |
| Reception staff helpful | 87% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 30% |
| Sees preferred clinician | 38% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 90% |
| Next steps within 2 days | 93% | 93% | 91% |
| Good experience of contacting | 77% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 62% |
| Waiting time was about right | 87% | 69% | 80% |
| Remote appointment | 20% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 91% |
| Treated with care and concern | 86% | 86% | 93% |
| Considered mental wellbeing | 70% | 75% | 80% |
| Had all the information needed | 95% | 92% | 99% |
| Confidence and trust | 91% | 93% | 97% |
| Involved in decisions | 91% | 92% | 93% |
| Needs were met | 90% | 90% | 96% |
| Overall | |||
| Overall experience good | 82% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 84% |
| Supported by local services | 76% | 70% | 76% |
| Discussed managing condition | 51% | 43% | 43% |
| Agreed a care plan | 20% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 October 2025. Bank holidays may differ.
- Address
- The Spinney, Ramsey Road, St. Ives, PE27 3TP
- Phone
- 01480 495347
- Website
- www.spinney-surgery.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- St Ives PCN (a group of local surgeries that share services)
- NHS code
- D81049 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bluntisham Branch
- Mill Lane, Bluntisham, Huntingdon, PE28 3LR
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 September 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 17.0% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Spinney Surgerythis surgery | – | 56 | 44% | 82% | Yes |
| Riverport Medical PracticeSt. Ives, PE27 3ER | 0.6 miles | 20 | 58% | 72% | Yes |
| Grove Medical PracticeSt. Ives, PE27 5JD | 0.8 miles | 53 | 45% | 82% | Yes |
| Over SurgeryCambridge, CB24 5NZ | 4.0 miles | 90 | 90% | 91% | Yes |
| Acorn SurgeryHuntingdon, PE29 7HN | 4.2 miles | 77 | 64% | 82% | Yes |
| Priory Fields SurgeryHuntingdon, PE29 3RL | 4.3 miles | 60 | 68% | 83% | Yes |
| Swavesey SurgeryCambridge, CB24 4RA | 4.5 miles | 89 | 86% | 93% | Yes |
| Moat House SurgeryHuntingdon, PE28 2RQ | 4.5 miles | 85 | 81% | 88% | Yes |
| The Hicks Group PracticeHuntingdon, PE29 3EZ | 4.7 miles | 64 | 52% | 84% | Yes |
| Papworth SurgeryCambridge, CB23 3QQ | 6.0 miles | 73 | 68% | 90% | Yes |
Over Surgery is 4.0 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Spinney Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Spinney Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01480 495347.
How do patients rate Spinney Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Spinney Surgery said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Spinney Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Spinney Surgery as Good at its last published inspection (report published 17 September 2021).
What are the opening times of Spinney Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 October 2025. Bank holidays may differ.
How do I contact Spinney Surgery?
Call 01480 495347 or visit its website, www.spinney-surgery.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Spinney, Ramsey Road, St. Ives, PE27 3TP.
Does Spinney Surgery have a branch surgery?
Yes. Spinney Surgery also runs Bluntisham Branch (Mill Lane, Bluntisham, Huntingdon, PE28 3LR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Spinney Surgery?
Around 11,785 patients are registered (January 2025). The surgery is part of St Ives PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.