GP surgery in Hailsham
Hailsham Medical Group
Vicarage Lane, Hailsham, BN27 1BH
Scores 25 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone19
- Easy to contact online38
- Good experience of getting in touch17
- Did not wait too long for the appointment70
Quality of care 18
- Patients rate the surgery as good18
- Patients got what they needed61
- Doctors and nurses listen20
- Patients trust the staff24
- Inspection rating (Not rated)–
- Health checks and screening done21
- Meets NHS clinical targets40
- Children vaccinated on time52
What patients say
101 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
69%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 69% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 34% |
| Easy to contact via website | 53% | 58% | 33% |
| Easy to contact via NHS App | 49% | 54% | 41% |
| Reception staff helpful | 70% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 20% |
| Sees preferred clinician | 42% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 87% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 62% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 29% | 57% | 41% |
| Waiting time was about right | 78% | 69% | 66% |
| Remote appointment | 35% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 89% |
| Treated with care and concern | 83% | 86% | 91% |
| Considered mental wellbeing | 66% | 75% | 76% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 90% | 93% | 95% |
| Involved in decisions | 94% | 92% | 92% |
| Needs were met | 93% | 90% | 89% |
| Overall | |||
| Overall experience good | 69% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 87% |
| Supported by local services | 64% | 70% | 73% |
| Discussed managing condition | 44% | 43% | 30% |
| Agreed a care plan | 60% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- Vicarage Lane, Hailsham, BN27 1BH
- Phone
- 01323 848494
- Works with
- Hailsham PCN (a group of local surgeries that share services)
- NHS code
- G81059
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Vicarage Field Surgery
- Vicarage Field, Hailsham, BN27 1BE
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.6% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 24.4% | 14.3% |
| Obesity | 20.2% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hailsham Medical Groupthis surgery | – | 25 | 44% | 69% | – |
| Bridgeside SurgeryHailsham, BN27 3DG | 0.3 miles | 3 | 22% | 61% | Yes |
| Quintins Medical CentreHailsham, BN27 1UG | 0.9 miles | 63 | 72% | 77% | Yes |
| Downlands Medical CentrePolegate, BN26 6AE | 2.9 miles | 23 | 30% | 68% | Yes |
| Herstmonceux Integrative Health CentreHailsham, BN27 4JX | 3.0 miles | 11 | 46% | 71% | Yes |
| Manor Park Medical CentrePolegate, BN26 5DJ | 3.2 miles | 8 | 40% | 61% | Yes |
| Stone Cross SurgeryPevensey, BN24 5DZ | 3.5 miles | 32 | 40% | 73% | Yes |
| Park PracticeEastbourne, BN22 9PQ | 4.8 miles | 7 | 27% | 73% | Yes |
| Harbour Medical PracticeEastbourne, BN23 6DW | 5.4 miles | 20 | 49% | 75% | Yes |
| Sovereign PracticeEastbourne, BN22 7PG | 6.0 miles | 16 | 28% | 68% | Yes |
Quintins Medical Centre is 0.9 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Hailsham Medical Group?
In the 2026 NHS GP Patient Survey, 69% of patients at Hailsham Medical Group said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
How do I contact Hailsham Medical Group?
Call 01323 848494. The address is Vicarage Lane, Hailsham, BN27 1BH.
Does Hailsham Medical Group have a branch surgery?
Yes. Hailsham Medical Group also runs Vicarage Field Surgery (Vicarage Field, Hailsham, BN27 1BE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hailsham Medical Group?
Around 11,396 patients are registered (January 2025). The surgery is part of Hailsham PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.