GP surgery in Hailsham
Quintins Medical Centre
Hawkswood Road, Hailsham, BN27 1UG
Scores 63 out of 100, good for a GP surgery in England. 77% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone69
- Easy to contact online46
- Good experience of getting in touch73
- Did not wait too long for the appointment76
Quality of care 46
- Patients rate the surgery as good42
- Patients got what they needed14
- Doctors and nurses listen58
- Patients trust the staff46
- Inspection rating (Good)50
- Health checks and screening done55
- Meets NHS clinical targets92
- Children vaccinated on time92
What patients say
108 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-8
change since last year
2025: 85% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 57% |
| Easy to contact via website | 56% | 58% | 51% |
| Easy to contact via NHS App | 38% | 54% | 45% |
| Reception staff helpful | 82% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 28% |
| Sees preferred clinician | 61% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 86% |
| Next steps within 2 days | 90% | 93% | 97% |
| Good experience of contacting | 83% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 52% |
| Waiting time was about right | 80% | 69% | 86% |
| Remote appointment | 16% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 92% |
| Treated with care and concern | 92% | 86% | 94% |
| Considered mental wellbeing | 81% | 75% | 82% |
| Had all the information needed | 91% | 92% | 96% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 93% | 92% | 96% |
| Needs were met | 85% | 90% | 93% |
| Overall | |||
| Overall experience good | 77% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 91% |
| Supported by local services | 57% | 70% | 77% |
| Discussed managing condition | 42% | 43% | 32% |
| Agreed a care plan | 50% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2023. Bank holidays may differ.
- Address
- Hawkswood Road, Hailsham, BN27 1UG
- Phone
- 01323 845669
- [email protected]
- Website
- www.quintinmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hailsham PCN (a group of local surgeries that share services)
- NHS code
- G81098 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Battle Road Medical Centre
- 85 Battle Road, Hailsham, BN27 1UA
- Deanland Wood Branch Surgery
- Quintin Medical Centre, Golden Cross, Hailsham, BN27 3RN
- Punnetts Town Medical Centre
- Quintin Medical Centre, Punnetts Town, Heathfield, TN21 9DH · 01435 830860
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 October 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 17.8% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Quintins Medical Centrethis surgery | – | 63 | 72% | 77% | Yes |
| Hailsham Medical GroupHailsham, BN27 1BH | 0.9 miles | 25 | 44% | 69% | – |
| Bridgeside SurgeryHailsham, BN27 3DG | 1.1 miles | 3 | 22% | 61% | Yes |
| Herstmonceux Integrative Health CentreHailsham, BN27 4JX | 2.5 miles | 11 | 46% | 71% | Yes |
| Downlands Medical CentrePolegate, BN26 6AE | 3.8 miles | 23 | 30% | 68% | Yes |
| Manor Park Medical CentrePolegate, BN26 5DJ | 4.1 miles | 8 | 40% | 61% | Yes |
| Stone Cross SurgeryPevensey, BN24 5DZ | 4.3 miles | 32 | 40% | 73% | Yes |
| Park PracticeEastbourne, BN22 9PQ | 5.7 miles | 7 | 27% | 73% | Yes |
| Harbour Medical PracticeEastbourne, BN23 6DW | 6.1 miles | 20 | 49% | 75% | Yes |
| Sovereign PracticeEastbourne, BN22 7PG | 6.8 miles | 16 | 28% | 68% | Yes |
Common questions
Is Quintins Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Quintins Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01323 845669.
How do patients rate Quintins Medical Centre?
In the 2026 NHS GP Patient Survey, 77% of patients at Quintins Medical Centre said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Quintins Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Quintins Medical Centre as Good at its last published inspection (report published 4 October 2017).
What are the opening times of Quintins Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2023. Bank holidays may differ.
How do I contact Quintins Medical Centre?
Call 01323 845669 or visit its website, www.quintinmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hawkswood Road, Hailsham, BN27 1UG.
Does Quintins Medical Centre have a branch surgery?
Yes. Quintins Medical Centre also runs Battle Road Medical Centre (85 Battle Road, Hailsham, BN27 1UA) and Deanland Wood Branch Surgery (Quintin Medical Centre, Golden Cross, Hailsham, BN27 3RN) and Punnetts Town Medical Centre (Quintin Medical Centre, Punnetts Town, Heathfield, TN21 9DH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Quintins Medical Centre?
Around 12,942 patients are registered (January 2025). The surgery is part of Hailsham PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.