GP surgery in Birmingham
Halcyon Medical
Unit 8, 24 Martineau Place, Birmingham, B2 4UH
Scores 16 out of 100, poor for a GP surgery in England. 58% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone30
- Easy to contact online14
- Good experience of getting in touch16
- Did not wait too long for the appointment63
Quality of care 6
- Patients rate the surgery as good5
- Patients got what they needed4
- Doctors and nurses listen5
- Patients trust the staff4
- Inspection rating (Good)50
- Health checks and screening done19
- Meets NHS clinical targets71
- Children vaccinated on time74
What patients say
68 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
58%
say their experience is good
well below the England average (77%)
-15
change since last year
2025: 73% · 2026: 58%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 58% |
| Easy to contact via website | 40% | 58% | 35% |
| Easy to contact via NHS App | 50% | 54% | 50% |
| Reception staff helpful | 72% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 19% |
| Sees preferred clinician | 31% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 84% |
| Next steps within 2 days | 100% | 93% | 98% |
| Good experience of contacting | 62% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 75% |
| Waiting time was about right | 76% | 69% | 87% |
| Remote appointment | 23% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 92% |
| Treated with care and concern | 78% | 86% | 89% |
| Considered mental wellbeing | 69% | 75% | 75% |
| Had all the information needed | 85% | 92% | 94% |
| Confidence and trust | 83% | 93% | 95% |
| Involved in decisions | 82% | 92% | 94% |
| Needs were met | 79% | 90% | 92% |
| Overall | |||
| Overall experience good | 58% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 57% |
| Supported by local services | 53% | 70% | 56% |
| Discussed managing condition | 53% | 43% | 44% |
| Agreed a care plan | 44% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 68 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2025. Bank holidays may differ.
- Address
- Unit 8, 24 Martineau Place, Birmingham, B2 4UH
- Phone
- 0121 203 9999
- [email protected]
- Website
- www.halcyonmedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Urban Health PCN (a group of local surgeries that share services)
- NHS code
- M85778 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Aston University Student Health Centre
- Vision Sciences Building, Aston University, The Aston Triangle, Birmingham, B4 7ET
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Parent and baby room
- Toilets
- Train station nearby
- Tram stop nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 1.9% | 15.2% |
| Diabetes | 1.4% | 7.9% |
| Asthma | 2.0% | 6.6% |
| COPD | 0.1% | 1.9% |
| Coronary heart disease | 0.2% | 3.0% |
| Depression | 6.2% | 14.3% |
| Obesity | 5.4% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 41% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 72% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Halcyon Medicalthis surgery | – | 16 | 51% | 58% | Yes |
| Bath Row Medical PracticeBirmingham, B15 1LZ | 0.8 miles | 3 | 31% | 50% | Yes |
| Homeless Health ExchangeBirmingham, B15 1LZ | 0.8 miles | 78 | 82% | 83% | Yes |
| Babylon GP at Hand BirminghamBirmingham, B9 4EY | 0.8 miles | – | – | – | – |
| Hockley Medical PracticeBirmingham, B1 3AL | 0.9 miles | 7 | 48% | 58% | Yes |
| Bellevue Medical CentreBirmingham, B5 7LX | 1.1 miles | 4 | 43% | 53% | Yes |
| The Wand Medical CentreBirmingham, B12 0UF | 1.2 miles | 31 | 53% | 78% | Yes |
| Highgate Medical CentreBirmingham, B12 0YA | 1.2 miles | 62 | 63% | 87% | Yes |
| Broadway Health CentreBirmingham, B18 7BA | 1.2 miles | 62 | 70% | 80% | Yes |
| Nechells PracticeBirmingham, B7 5DT | 1.2 miles | 52 | 55% | 86% | Yes |
Homeless Health Exchange is 0.8 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Halcyon Medical taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Halcyon Medical was taking on new patients. You can register online through the NHS website or call the surgery on 0121 203 9999.
How do patients rate Halcyon Medical?
In the 2026 NHS GP Patient Survey, 58% of patients at Halcyon Medical said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Halcyon Medical?
The Care Quality Commission, which inspects GP surgeries in England, rated Halcyon Medical as Good at its last published inspection (report published 13 June 2025).
What are the opening times of Halcyon Medical?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2025. Bank holidays may differ.
How do I contact Halcyon Medical?
Call 0121 203 9999 or visit its website, www.halcyonmedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Unit 8, 24 Martineau Place, Birmingham, B2 4UH.
Does Halcyon Medical have a branch surgery?
Yes. Halcyon Medical also runs Aston University Student Health Centre (Vision Sciences Building, Aston University, The Aston Triangle, Birmingham, B4 7ET). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Halcyon Medical?
Around 17,664 patients are registered (January 2025). The surgery is part of Swb Urban Health PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.