GP surgery in Birmingham
Broadway Health Centre
Cope Street, Birmingham, B18 7BA
Scores 62 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 58
- Easy to get through on the phone65
- Easy to contact online33
- Good experience of getting in touch48
- Did not wait too long for the appointment64
Quality of care 64
- Patients rate the surgery as good52
- Patients got what they needed60
- Doctors and nurses listen48
- Patients trust the staff66
- Inspection rating (Outstanding)98
- Health checks and screening done72
- Meets NHS clinical targets11
- Children vaccinated on time2
What patients say
84 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
+16
change since last year
2025: 64% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 49% |
| Easy to contact via website | 51% | 58% | 41% |
| Easy to contact via NHS App | 58% | 54% | 48% |
| Reception staff helpful | 89% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 27% |
| Sees preferred clinician | 28% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 73% |
| Next steps within 2 days | 91% | 93% | 95% |
| Good experience of contacting | 75% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 42% |
| Waiting time was about right | 76% | 69% | 65% |
| Remote appointment | 49% | 26% | 58% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 76% |
| Treated with care and concern | 93% | 86% | 75% |
| Considered mental wellbeing | 83% | 75% | 73% |
| Had all the information needed | 97% | 92% | 81% |
| Confidence and trust | 95% | 93% | 85% |
| Involved in decisions | 94% | 92% | 87% |
| Needs were met | 93% | 90% | 78% |
| Overall | |||
| Overall experience good | 80% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 65% |
| Supported by local services | 78% | 70% | 60% |
| Discussed managing condition | 54% | 43% | 69% |
| Agreed a care plan | 54% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2023. Bank holidays may differ.
- Address
- Cope Street, Birmingham, B18 7BA
- Phone
- 0121 250 6105
- Website
- www.broadwayhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Urban Health PCN (a group of local surgeries that share services)
- NHS code
- Y00471 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 17 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.1% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 4.2% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 9.9% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 49% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 91% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Broadway Health Centrethis surgery | – | 62 | 70% | 80% | Yes |
| Hockley Medical PracticeBirmingham, B1 3AL | 0.4 miles | 7 | 48% | 58% | Yes |
| Karis Medical CentreBirmingham, B16 9AL | 0.6 miles | 47 | 62% | 79% | Yes |
| Summerfield Group PracticeBirmingham, B18 7AL | 0.7 miles | 61 | 71% | 85% | Yes |
| Heath Street Health CentreBirmingham, B18 7AL | 0.7 miles | 40 | 62% | 79% | Yes |
| Cavendish Medical PracticeBirmingham, B18 7AL | 0.7 miles | 14 | 42% | 78% | Yes |
| Dr Kulshrestha Family PracticeBirmingham, B18 7AL | 0.7 miles | 94 | 91% | 97% | Yes |
| City Road Medical CentreBirmingham, B18 4HL | 0.8 miles | 35 | 75% | 70% | Yes |
| Druid Group - Emc SurgeryBirmingham, B16 0HZ | 0.9 miles | 32 | 63% | 74% | Yes |
| Homeless Health ExchangeBirmingham, B15 1LZ | 1.0 miles | 78 | 82% | 83% | Yes |
Dr Kulshrestha Family Practice is 0.7 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Broadway Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Broadway Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 250 6105.
How do patients rate Broadway Health Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Broadway Health Centre said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Broadway Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Broadway Health Centre as Outstanding at its last published inspection (report published 17 January 2020).
What are the opening times of Broadway Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 25 October 2023. Bank holidays may differ.
How do I contact Broadway Health Centre?
Call 0121 250 6105 or visit its website, www.broadwayhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Cope Street, Birmingham, B18 7BA.
How many patients are registered at Broadway Health Centre?
Around 7,734 patients are registered (January 2025). The surgery is part of Swb Urban Health PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.