GP surgery in Birmingham
Homeless Health Exchange
30 Bath Row, Birmingham, B15 1LZ
Scores 78 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone84
- Easy to contact online78
- Good experience of getting in touch78
- Did not wait too long for the appointment85
Quality of care 60
- Patients rate the surgery as good64
- Patients got what they needed60
- Doctors and nurses listen88
- Patients trust the staff74
- Inspection rating (Not rated)–
- Health checks and screening done1
- Meets NHS clinical targets2
What patients say
81 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 82% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 74% |
| Easy to contact via website | 70% | 58% | 66% |
| Easy to contact via NHS App | 72% | 54% | 67% |
| Reception staff helpful | 97% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 55% | 31% | 52% |
| Sees preferred clinician | 68% | 42% | 69% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 68% |
| Next steps within 2 days | 91% | 93% | 94% |
| Good experience of contacting | 85% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 84% | 57% | 72% |
| Waiting time was about right | 84% | 69% | 67% |
| Remote appointment | 41% | 26% | 44% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 90% |
| Treated with care and concern | 95% | 86% | 87% |
| Considered mental wellbeing | 89% | 75% | 83% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 83% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 67% |
| Supported by local services | 84% | 70% | 72% |
| Discussed managing condition | 78% | 43% | 68% |
| Agreed a care plan | 76% | 46% | 66% |
Green means at least 2 points better than England, red at least 2 points worse. With about 81 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 12:30pm 1pm to 5pm |
| Tuesday | 9am to 12:30pm 1pm to 5pm |
| Wednesday | 9am to 12:30pm 1pm to 5pm |
| Thursday | 9am to 12:30pm 1pm to 5pm |
| Friday | 9am to 12:30pm 1pm to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 October 2023. Bank holidays may differ.
- Address
- 30 Bath Row, Birmingham, B15 1LZ
- Phone
- 0121 301 3900
- Website
- birminghamhomelessexchange.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Smartcare Central PCN (a group of local surgeries that share services)
- NHS code
- Y01057 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 5.8% | 15.2% |
| Diabetes | 4.0% | 7.9% |
| Asthma | 3.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 35.7% | 14.3% |
| Obesity | 7.8% | 13.9% |
| Smoking | 54.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 47% | 67% |
| Cervical screening, women 50-64 | 48% | 75% |
| Blood pressure controlled (hypertension, under 80) | 46% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Homeless Health Exchangethis surgery | – | 78 | 82% | 83% | Yes |
| Bath Row Medical PracticeBirmingham, B15 1LZ | under 0.1 miles | 3 | 31% | 50% | Yes |
| Bellevue Medical CentreBirmingham, B5 7LX | 0.6 miles | 4 | 43% | 53% | Yes |
| Halcyon MedicalBirmingham, B2 4UH | 0.8 miles | 16 | 51% | 58% | Yes |
| Karis Medical CentreBirmingham, B16 9AL | 0.9 miles | 47 | 62% | 79% | Yes |
| Broadway Health CentreBirmingham, B18 7BA | 1.0 miles | 62 | 70% | 80% | Yes |
| Hockley Medical PracticeBirmingham, B1 3AL | 1.0 miles | 7 | 48% | 58% | Yes |
| The Wand Medical CentreBirmingham, B12 0UF | 1.0 miles | 31 | 53% | 78% | Yes |
| Highgate Medical CentreBirmingham, B12 0YA | 1.1 miles | 62 | 63% | 87% | Yes |
| Babylon GP at Hand BirminghamBirmingham, B9 4EY | 1.3 miles | – | – | – | – |
Common questions
Is Homeless Health Exchange taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Homeless Health Exchange was taking on new patients. You can register online through the NHS website or call the surgery on 0121 301 3900.
How do patients rate Homeless Health Exchange?
In the 2026 NHS GP Patient Survey, 83% of patients at Homeless Health Exchange said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What are the opening times of Homeless Health Exchange?
Reception is open Monday 9am to 12:30pm 1pm to 5pm, Tuesday 9am to 12:30pm 1pm to 5pm, Wednesday 9am to 12:30pm 1pm to 5pm, Thursday 9am to 12:30pm 1pm to 5pm, Friday 9am to 12:30pm 1pm to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 October 2023. Bank holidays may differ.
How do I contact Homeless Health Exchange?
Call 0121 301 3900 or visit its website, birminghamhomelessexchange.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 30 Bath Row, Birmingham, B15 1LZ.
How many patients are registered at Homeless Health Exchange?
Around 1,172 patients are registered (January 2025). The surgery is part of Smartcare Central PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.