GP surgery in Stoke-on-Trent
Hartshill Medical Centre
Ashwell Road, Stoke-on-Trent, ST4 6AT
Scores 87 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 77
- Easy to get through on the phone56
- Easy to contact online68
- Good experience of getting in touch67
- Did not wait too long for the appointment93
Quality of care 93
- Patients rate the surgery as good76
- Patients got what they needed97
- Doctors and nurses listen91
- Patients trust the staff91
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets82
- Children vaccinated on time72
What patients say
112 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-11
change since last year
2025: 97% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 70% |
| Easy to contact via website | 66% | 58% | 73% |
| Easy to contact via NHS App | 69% | 54% | 62% |
| Reception staff helpful | 86% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 28% |
| Sees preferred clinician | 36% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 81% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 65% |
| Waiting time was about right | 89% | 69% | 96% |
| Remote appointment | 27% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 96% |
| Treated with care and concern | 95% | 86% | 95% |
| Considered mental wellbeing | 83% | 75% | 91% |
| Had all the information needed | 97% | 92% | 100% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 93% | 92% | 99% |
| Needs were met | 99% | 90% | 100% |
| Overall | |||
| Overall experience good | 86% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 92% |
| Supported by local services | 74% | 70% | 70% |
| Discussed managing condition | 44% | 43% | 61% |
| Agreed a care plan | 58% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 November 2023. Bank holidays may differ.
- Address
- Ashwell Road, Stoke-on-Trent, ST4 6AT
- Phone
- 0300 123 1893
- [email protected]
- Website
- www.hartshillmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- About Better Care (Abc) PCN (a group of local surgeries that share services)
- NHS code
- M83066 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 12.8% | 14.3% |
| Obesity | 15.8% | 13.9% |
| Smoking | 10.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 52% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hartshill Medical Centrethis surgery | – | 87 | 65% | 87% | Yes |
| Miller Street SurgeryNewcastle, ST5 1JD | 0.4 miles | 90 | 79% | 93% | Yes |
| Lyme Valley Medical CentreNewcastle, ST5 3TF | 0.6 miles | 74 | 78% | 80% | Yes |
| Higherland SurgeryNewcastle, ST5 2UE | 0.9 miles | 76 | 77% | 89% | Yes |
| Honeywall Medical PracticeStoke-on-Trent, ST4 7JB | 1.0 miles | 94 | 92% | 91% | Yes |
| Norfolk Street SurgeryStoke-on-Trent, ST1 4PB | 1.2 miles | 46 | 71% | 76% | Yes |
| Kingsbridge Medical CentreNewcastle Under Lyme, ST5 3HP | 1.4 miles | 68 | 66% | 84% | Yes |
| Milehouse Medical PracticeNewcastle, ST5 9GA | 1.5 miles | 46 | 71% | 68% | Yes |
| Wolstanton Medical CentreNewcastle, ST5 8BN | 1.5 miles | 97 | 81% | 87% | Yes |
| Trent Vale Medical PracticeStoke-on-Trent, ST4 5NX | 1.6 miles | 35 | 52% | 77% | Yes |
Wolstanton Medical Centre is 1.5 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hartshill Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hartshill Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0300 123 1893.
How do patients rate Hartshill Medical Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Hartshill Medical Centre said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 87 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Hartshill Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hartshill Medical Centre as Good at its last published inspection (report published 24 July 2025).
What are the opening times of Hartshill Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 1pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 November 2023. Bank holidays may differ.
How do I contact Hartshill Medical Centre?
Call 0300 123 1893 or visit its website, www.hartshillmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ashwell Road, Stoke-on-Trent, ST4 6AT.
How many patients are registered at Hartshill Medical Centre?
Around 7,990 patients are registered (January 2025). The surgery is part of About Better Care (Abc) PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.