GP surgery in Sunderland
Hetton Group Practice
Francis Way, Hetton-le-Hole, Houghton Le Spring, DH5 9EZ
Scores 65 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone59
- Easy to contact online54
- Good experience of getting in touch59
- Did not wait too long for the appointment79
Quality of care 60
- Patients rate the surgery as good72
- Patients got what they needed43
- Doctors and nurses listen66
- Patients trust the staff41
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets67
- Children vaccinated on time64
What patients say
103 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 80% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 61% |
| Easy to contact via website | 60% | 58% | 57% |
| Easy to contact via NHS App | 62% | 54% | 72% |
| Reception staff helpful | 93% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 32% |
| Sees preferred clinician | 45% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 86% |
| Next steps within 2 days | 99% | 93% | 92% |
| Good experience of contacting | 78% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 53% |
| Waiting time was about right | 82% | 69% | 75% |
| Remote appointment | 29% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 85% |
| Treated with care and concern | 84% | 86% | 84% |
| Considered mental wellbeing | 82% | 75% | 77% |
| Had all the information needed | 95% | 92% | 88% |
| Confidence and trust | 92% | 93% | 87% |
| Involved in decisions | 97% | 92% | 84% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 85% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 86% |
| Supported by local services | 80% | 70% | 63% |
| Discussed managing condition | 45% | 43% | 38% |
| Agreed a care plan | 44% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 1pm 2pm to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2024. Bank holidays may differ.
- Address
- Francis Way, Hetton-le-Hole, Houghton Le Spring, DH5 9EZ
- Phone
- 0191 526 1177
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coalfields PCN (a group of local surgeries that share services)
- NHS code
- A89004 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.1% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 5.2% | 3.0% |
| Depression | 17.2% | 14.3% |
| Obesity | 22.2% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 54% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hetton Group Practicethis surgery | – | 65 | 66% | 85% | Yes |
| Houghton Medical Group,Houghton Le Spring, DH4 4DN | 1.4 miles | 87 | 72% | 89% | Yes |
| Kepier Medical PracticeHoughton Le Spring, DH4 5EQ | 1.8 miles | 79 | 76% | 86% | Yes |
| Silverdale Family PracticeDurham, DH6 2TH | 2.3 miles | 100 | 97% | 96% | Yes |
| West Rainton SurgeryHoughton Le Spring, DH4 6RQ | 2.5 miles | 90 | 90% | 89% | Yes |
| Murton Medical CentreSeaham, SR7 9AB | 2.7 miles | 88 | 80% | 93% | Yes |
| Herrington Medical CentreHoughton Le Spring, DH4 4LE | 3.1 miles | 90 | 88% | 88% | Yes |
| The New Seaham Medical GroupSeaham, SR7 8DY | 3.4 miles | 53 | 74% | 78% | Yes |
| Westbourne Medical GroupHoughton Le Spring, DH4 4RW | 3.4 miles | 83 | 81% | 85% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 3.5 miles | 76 | 86% | 85% | Yes |
Houghton Medical Group, is 1.4 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hetton Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hetton Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 526 1177.
How do patients rate Hetton Group Practice?
In the 2026 NHS GP Patient Survey, 85% of patients at Hetton Group Practice said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Hetton Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Hetton Group Practice as Good at its last published inspection (report published 10 December 2025).
What are the opening times of Hetton Group Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 1pm 2pm to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2024. Bank holidays may differ.
How do I contact Hetton Group Practice?
Call 0191 526 1177. You can also book and order repeat prescriptions in the NHS App. The address is Francis Way, Hetton-le-Hole, Houghton Le Spring, DH5 9EZ.
How many patients are registered at Hetton Group Practice?
Around 11,818 patients are registered (January 2025). The surgery is part of Coalfields PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.